Network Support Technician - Hourly

About the role

IT Services is seeking applicants for network support technicians that will support the campus data network and will serve on the network engineering team. The network support technician will assist network engineers in maintaining the campus network by fulfilling service and incident tickets, helping with projects, and responding to building network outages. Typical work may include troubleshooting device network onboarding, installing & activating new network ports, configuring network switches, and other client network support tasks. The position requires on‑campus shifts. A successful candidate will be a high‑aptitude individual, who shows a passion for information technology, excels with challenging demands, and has excellent time management skills. On‑the‑job training on specific processes and technologies will be provided.

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

Closing Date: 09/23/2026

Type of Position: Staff - Clerical Workstudy Position; Job Type: Temporary (Fixed Term); Work Shift: Shift Vary (United States of America); Sponsorship Available: No; Institution: University of Arkansas, Fayetteville.

Responsibilities

• Process and resolve network support tickets
• Proactively monitor wired and wireless network systems and services
• Respond to monitored and reported network incidents according to standard operating procedures
• Perform planned maintenance and upgrades
• Coordinate with other IT services personnel on incident response, including escalation to network engineers

Multiple shifts available (Monday - Friday 8:00 a.m. – 7:00 p.m. -

Regular, reliable, and non-disruptive attendance is an essential job duty, as