Network Support Technician

Primary Responsibilities

• Provides comprehensive PC software support (Office, Windows, Email, Adobe, etc.)
• Troubleshoots hardware, software, and network connectivity issues.
• Diagnoses and resolves printer and peripheral device problems.
• Delivers onsite, virtual, telephone, and after-hours technical support.
• Responds to help desk tickets and support requests in a timely manner.

Network Support Technician 2

• Configures desktop and laptop computers, IP camera systems, internal phone systems, and smartphones.
• Monitors computer and network security and performance.
• Works with consulting firms and contractors to identify and resolve issues.
• Provides recommendations for various software and hardware purchases.

System Maintenance & Administration

• Aids in network system maintenance and monitoring.
• Supports network user profile management and security procedures.
• Helps maintain network performance, backups, and system integrity.
• Affords assistance with software installations, updates, and patches.

Asset Management & Documentation

• Maintains accurate software and hardware inventory records.
• Tracks and manages IT equipment and licensing.
• Documents technical procedures and troubleshooting solutions.
• Supports telephone system maintenance and user assistance.
• Collaborates with vendors and contractors as directed.

Training & Communication

• Provides user training on software applications and IT systems.
• Translates technical concepts into understandable terms for diverse audiences.
• Creates and updates user documentation and guides.
• Communicates effectively with staff at all organizational levels.

Policy Compliance & Service Excellence

• Fulfills established IT policies, procedures, and security protocols.
• Maintains confidentiality of sensitive information.
• Upholds organizational values and service standards.
• Participates in team initiatives to promote a diverse, equitable, and inclusive IT culture.

Miscellaneous

• Complies with all Alaska SeaLife Center policies, procedures, and programs.
• Performs other related duties as assigned.