Network Support Engineer (L1, Site Lead)

About the role

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Responsibilities

• Break-fix:
  • Visually inspecting devices to assess equipment status
  • Rebooting routers, servers, storage devices or other equipment
  • Providing loop-back cables in order to test circuits remotely
  • Re-seating or replacing components or cables
  • Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
  • Cleaning equipment or connectors
  • Connecting a client-provided test set or test router to equipment
  • Swapping removable storage media
  • Installing or replacing modular equipment components
  • Dispatching equipment for repair
  • Cleaning fibers
  • Taking light levels
  • Installing loop backs
  • Providing planned maintenance or circuit migration support
  • Installing Small Form Factor Pluggable (each an “SFP”) or Gigabit Interface Converters (each a “GBIC”)
  • Troubleshooting hardware problems on any device
  • Racking and de-racking of any device installed
  • Labeling/inventory equipment plus digital picture and serial number recording
  • Tape backup: cassette exchange and storage in strongbox
  • Power cycling a router, server, switch and soft-booting a server
  • Follow Data Eradication process
• Provisioning:
  • Install cables or optics for new circuits
  • Re-connect, disconnect / replace existing circuits
  • Testing of cables and optics
• Deployment:
  • Physical Cabling
  • Cable Management
  • Northbound Cabling (Fiber/Copper/Power)
  • Rack/Stack/Jack Installation Support (PDU, Network Switches, etc.)
  • E-Waste and other clean-up activities

Requirements

• Proven experience in a network administrator role
• Hands-on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent certification
• BSc degree in Computer Science or related field or equivalent
• Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred