Network Success Specialist - Madison, NJ

About the role

The Network Success Specialist plays a key role in enhancing the broker’s experience within the CIH Leads Network. You will provide operational and system support, deliver high-quality service, resolve issues efficiently, and contribute to process improvements that drive consistency, scalability, and efficiency across the network.

Key Responsibilities

• Ensure consistency and data integrity by following established Standard Operating Procedures (SOPs) related to broker onboarding, mergers and acquisitions, promotions, demotions, and terminations.
• Contribute to the modernization of operational workflows by participating in process reviews, identifying inefficiencies, and documenting or updating SOPs.
• Support a positive, collaborative team culture by demonstrating accountability, adaptability, and a willingness to engage in cross-functional learning.
• Manage and maintain accurate broker records and configurations across CIH Leads systems.
• Provide timely and effective Help Desk support to network members by troubleshooting system issues.
• Perform detailed and accurate data entry for broker information and territory assignments within CIH Leads systems.
• Support broker-to-broker referral placements by ensuring proper documentation, timely system updates, and accurate revenue capture.
• Partner with cross-functional teams to resolve operational challenges and deliver a seamless broker experience.
• Serve as a day-to-day support resource for assigned brokers, collaborating with the Director of Network Success team to address questions or concerns within the scope of the role.
• Assist with broker and agent adoption of CIH products and technology, as well as support ad hoc projects and initiatives as needed.

Qualifications

• Demonstrated adaptability and openness to new ideas, tools, and approaches.
• Highly motivated self-starter with the ability to work independently and manage competing priorities.
• Proven flexibility to shift between tasks and priorities in a fast-paced environment.
• Strong attention to detail with a consistent commitment to data accuracy and quality.
• Ownership mindset with a high degree of accountability to drive initiatives through completion.
• Proactive problem-solving skills paired with strong time management and organizational abilities.
• Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint).
• Ability to quickly learn, navigate, and leverage internal systems and technology platforms.
• Strong customer service orientation with effective interpersonal skills.
• Excellent written and verbal communication skills.