Network Specialist

NISC · Lake St Louis, MO · 3 wk ago

HybridFull-time

About the role

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies.

Responsibilities

Provide installation, support, and maintenance of general internal and Member network infrastructure
Troubleshoot and resolve general network hardware and network related problems
Provide superior customer support to internal and external customers
Support customers in all aspects of networking including troubleshooting, training, and ongoing support
Monitor availability, performance, and security of network systems
Create cases and follow up on resolution
Perform research of general technical problems, resolve issues, and verify changes or enhancements
Deliver installation and support of Member networking infrastructure
Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email
Participate in creating and maintaining technical documentation, including inventories of hardware, software, and network mapping
Participate in developing and delivering training
Perform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Commitment to NISC's Statement of Shared Values.
Other duties as assigned.

Requirements

Associate's degree in a technology-related field.
Industry recognized certification such as SNSP or SNSA, CCNA, Linux, or Network+ preferred. Experience with Network Switching infrastructure, Wireless infrastructure, and firewalls is desired

Skills

3+ years of related experience preferred
Moderate level knowledge of Linux and Windows operating systems
Moderate level knowledge of firewall technologies such as SonicWall or Palo Alto
Moderate level knowledge of network technologies including Aruba Switching & Wireless
Working level knowledge of setup and support of TCP/IP networks
Basic level ability to demonstrate initiative and accountability.
Basic verbal and written communication skills
Basic level presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with Members/customers
Moderate level research and problem-solving skills
Moderate level ability to organize and prioritize
Moderate level ability to be positive in the workplace.
Moderate level ability to demonstrate professionalism.
Moderate level ability to troubleshoot.
Ability to travel as often as necessary to meet the goals and objectives of the position

Schedule