NETWORK SOLUTION DESIGN SPECIALIST / Telecom Provisioner

About the role

The Network Solution Design Specialist will focus on customer service for the DISN Consolidated Provisioning effort at the Columbus, Ohio location. This role covers the entire provisioning process, from order entry and preparation to solution design and circuit activation. The Solution Design Specialist will also participate in customer outreach, Quality of Service (QoS) configuration, commercial leasing activities, and facilities network solution development. They will be responsible for ensuring the DISN network infrastructure is functional, efficient, and available to meet operational needs for mission partners.

Responsibilities

• Lead and direct the planning, investigation, design, and implementation of communications solutions impacting the entire network, ensuring alignment with DISA programs and systems.
• Apply knowledge of DISA processes to integrate solutions across both classified and non-classified networks, focusing on system development and network optimization.
• Collaborate with team members, customers, and vendors to define and address communication needs (voice, data, image) by providing solutions that include software, hardware, and network support.
• Prepare and recommend workprints, schematics, and design tools to illustrate network structures and solutions for communications projects.
• Evaluate customer network usage and provide media solutions, optimize network servers, and ensure network configurations meet performance goals.
• Work effectively with a diverse team of government and contractor technicians to manage and maintain network equipment, configurations, and privilege sets.
• Communicate clearly, both verbally and in writing, to prepare documentation, technical specifications, and ensure proper order fulfillment processes across teams.
• Influence product modifications with vendors, using design and tracking tools to evaluate network usage and provide technical and cost solutions.
• Use DISA processes to recommend and implement new network administrative systems for accurate inventory and timely network management.
• Apply technical skills and judgment to develop methods for obtaining results, improving processes, and overseeing system upgrades.
• Ensure compliance with all safety, security policies, training requirements, certifications, and other assigned duties.

Requirements

• Candidates must be US Citizens with the ability to obtain and/or maintain a DoD-issued Secret Security Clearance as a condition and continuation of employment
• A High School Diploma or GED
• 2+ years of military experience in a communications field or an applicable technical discipline; OR 2+ years in an accredited technical training program, including 1 year of experience in an applicable communication field; OR 2+ years of experience in a communication field or applicable technical discipline.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.