Network SME
Tata Consultancy Services · Framingham, MA · 2 wk ago
Information TechnologyFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Handle customer inquiries and resolve issues efficiently
- Collaborate with cross-functional teams to improve service delivery
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in customer support or technical roles
- Strong problem-solving and communication skills
- Proficiency in relevant software tools
Qualifications
- Excellent interpersonal and communication skills
- Ability to work independently and manage multiple tasks
- Passion for technology and customer satisfaction
Skills
- Customer service skills
- Technical troubleshooting
- Software proficiency (e.g., CRM systems)
Benefits
- Competitive salary package
- Paid time off
- Professional development opportunities
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM to 5 PM