Network Services Technician (Overnight) - OIT

KEY RESPONSIBILITIES

• Supports and assists with installs and activations and repairs campus voice and data services.
• Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Utilizes automated tracking and management tools to update status, report details and complete work assignments.
• Interacts with customers to determine needs and issues.
• Aids in equipment demonstrations to explain operations.
• Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
• Performs on-site customer walk-throughs to assist with developing effective WOs.
• Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
• Aids in moves of communications services to provide existing service levels at new locations.
• Supports new voice and data connections to provide customers with new service.
• Interacts with Coordinators to update and change WO instructions.
• Aids in wiring installs to provide connections from communications closets to the workspace.
• Inspects communications closets to ensure security, safety and cleanliness.
• Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains campus emergency and elevator phones to ensure service levels and safety.
• Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
• Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
• Updates MySoft records to maintain accurate and up-to-date information.
• Applies accurate prices for work performed to WOs to ensure proper billing.
• Closes out trouble tickets to verify issues have been corrected.
• Utilizes Microsoft Excel to build spreadsheets for data port assignments.
• Utilizes applications to print labels for phones.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS

• A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver's license and an insurable driving record.

NOTE

Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion.