Network Service Engineer

Responsibilities

• Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
• Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
• Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
• Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
• Maintain network availability, uptime, and overall infrastructure health across distributed enterprise environments.
• Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
• Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.

Qualifications

• Mandatory Skills:
  • Must have at least 7 years of experience in LAN/WAN Networking.
  • Must have experience in Network Troubleshooting, TCP/IP, Network Hardware & Telecom Equipment, and Network Monitoring.
  • Must have hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments.
  • Must have strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
  • Must demonstrate proficiency with enterprise-approved AI tools.
  • Must maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
  • Must leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
  • Must continuously develop skills and stay current with evolving AI capabilities and best practices.
• Nice to Have:
  • Experience with healthcare or large enterprise network environments.
  • Exposure to network security practices.
  • Ability to train or guide users and junior IT staff.
  • Familiarity with network integration projects.