Network Project Manager

About the Company

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. Bluebird is a dynamic, growing company offering a full-time, benefit-eligible position in the Kansas City office. The team works collaboratively to meet organizational objectives and live the company’s mission and values.

About the Role

The Network Project Manager is a member of the Service Delivery team responsible for coordinating and managing customer-facing and internal network infrastructure projects throughout their lifecycle. This role supports the successful delivery of network services, fiber infrastructure, transport, colocation, data center, and strategic network expansion projects by coordinating internal engineering, operations, construction, sales, and vendor resources. The Network Project Manager serves as the primary point of contact for assigned projects, ensuring effective communication, project execution, risk management, and customer satisfaction.

Responsibilities

• Manage assigned network and telecommunications projects from initiation through completion utilizing established project management methodologies and processes.
• Define project scope, objectives, deliverables, schedules, and resource requirements in collaboration with engineering, operations, construction, sales, and customer stakeholders.
• Develop and maintain comprehensive project plans, timelines, and status reporting documentation.
• Coordinate project activities across multiple internal departments, customers, vendors, and third-party contractors.
• Lead project meetings, document action items, and drive accountability to ensure milestones and deliverables are achieved.
• Monitor project progress and implement corrective actions as necessary to maintain project schedules and customer commitments.
• Identify project risks, dependencies, constraints, and potential obstacles; develop mitigation plans and escalate issues when appropriate.
• Manage project scope and facilitate change management processes to ensure alignment with business objectives and customer requirements.
• Track project deliverables, major milestones, and key performance indicators throughout the project lifecycle.
• Maintain accurate project records and documentation, including project plans, schedules, change requests, and customer communications.
• Coordinate network service implementations, capacity upgrades, fiber builds, equipment installations, network migrations, and infrastructure enhancements.
• Collaborate with Network Engineering, Construction, Operations, NOC, and Service Delivery teams to ensure successful project execution and service activation.
• Ensure projects comply with company standards, operational procedures, and customer contractual requirements.
• Coordinate activities related to fiber deployment, transport services, internet services, carrier interconnections, and network infrastructure projects.
• Facilitate communication between technical teams and customers, translating technical information into meaningful business-focused updates.
• Track network implementation milestones, including engineering, permitting, construction, provisioning, testing, and turn-up activities.
• Support service delivery activities by monitoring installation timelines and removing barriers that may impact project completion.
• Assist in managing vendor relationships and coordinating equipment, circuit, and construction resources required for project success.
• Maintain awareness of network technologies, infrastructure requirements, and industry best practices.
• Serve as a primary customer contact for assigned projects.
• Provide regular project status updates and communicate key milestones to customers.
• Promote a positive customer experience through proactive communication and responsiveness.
• Partner with internal teams to address customer concerns and facilitate issue resolution.
• Identify opportunities to improve project processes and customer satisfaction.
• Support business objectives by delivering projects that meet customer expectations and company standards.

Requirements

• Associate degree in Business, Telecommunications, Information Technology, Project Management, or a related field, or equivalent professional experience.
• 1-3 years of experience in project coordination, project management, sales support, customer operations, or a related role.
• Foundational knowledge of telecommunications, fiber optic networks, internet services, WAN technologies, or network infrastructure.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and commitment to delivering exceptional customer experiences.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to work effectively in a collaborative, cross-functional team environment.
• Analytical and problem-solving skills with attention to detail.
• Ability to interpret project schedules, technical documentation, and implementation timelines.
• Understanding of Ethernet, MPLS, DIA, wavelength services, dark fiber, or related telecommunications technologies.
• Familiarity with fiber construction processes, outside plant (OSP) projects, network deployments, and service activation workflows.

Preferred Qualifications

• Experience in the telecommunications, technology, or network services industry.
• CAPM certification or progress toward a project management certification.
• Familiarity with project management methodologies and tools.
• Experience coordinating customer-facing network implementations, circuit deployments, or infrastructure projects.
• Ability to adapt to changing priorities while maintaining professionalism and composure.

Benefits

This is a full-time, benefit-eligible position.