Network Performance Manager (North America)

Requirements

• Responsible for ensuring each F45 studio is highly successful in terms of lead generation, lead nurturing, membership growth and overall membership experience.
• Provide ongoing, proactive business coaching and operations advice to F45 studios across their region.
• Maintain ongoing contact and engagement with the F45 network and provide operational deliverables.
• Use F45 Training systems and tools to conduct ongoing KPI management to assist franchisees in assessing their ongoing performance.
• Align franchisees to deliver a safe, consistent brand experience while increasing profitability to enhance sales, conversions, and network growth.
• Develop and execute on market awareness and outreach strategies to drive membership and improve profitability.
• Implement mechanisms to measure the quality of franchisees and the franchisee experience, as well as technical expertise to guide franchisees on various business operating systems and software tools.
• Manage franchisee relationships and optimize F45 business operations by implementing F45 internal systems.
• Relay general Network Communications to regional portfolios.
• Collaborate with leadership, the Education team and other external partners to create and develop course materials, awareness campaigns, reference/training documentation and standard operating procedures (SOPs).
• Hold each assigned regional portfolio of studios accountable to F45 Training SOPs.
• Meet with portfolio franchisees, as well as internal teams at HQ on a regular basis.

Qualifications

• Bachelor's Degree in a related field of study preferred.
• Minimum 2 years prior related franchise network performance experience required.
• Experience in delivering educational content to franchisees in various delivery formats (e.g., one-on-one, large scale presentation, both in-person and remotely).
• Strong knowledge of operational systems for successful fitness franchise businesses, including thorough understanding of membership sales, member experience, management of coaching staff and studio-level business operations.
• Exceptionally organized and adept at meeting deadlines for assigned tasks.
• Extensive expertise in Microsoft Office, specifically Excel, Word, and PowerPoint, and Mindbody.