Network Performance Engineer

About The Company Verizon is a leading telecommunications company committed to delivering innovative connectivity solutions that empower individuals and businesses worldwide. We believe in fostering a dynamic and inclusive environment where employees can share their ideas freely, regardless of how daring or different they may be. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. At Verizon, we prioritize innovation, creativity, and impactful solutions, ensuring we stay ahead in a competitive market. Our community, known as the V Team, is built on listening, learning, and collective growth, whether in times of crisis or celebration. We are dedicated to uplifting our communities and building trust through our consistent presence and commitment to excellence. Join Verizon and become part of a team that values your contributions and supports your professional development. About The Role As a Network Performance Specialist at Verizon, you will play a critical role in maintaining and enhancing the reliability and efficiency of our network infrastructure. Your primary responsibility will be to investigate, evaluate, and resolve network and data performance issues, ensuring our customers experience seamless and high-quality service at all times. Your work will directly influence customer satisfaction and help Verizon maintain its competitive edge in the telecommunications industry. You will analyze service performance trends, identify root causes of service disruptions, and perform testing and analysis of key performance indicators. Collaborating with regional, area, and headquarters teams, you will coordinate technical investigations and testing procedures to troubleshoot complex network issues. Additionally, you will provide technical support, troubleshooting assistance, and training to various markets and regions. Your expertise will be instrumental in optimizing our networks using both traditional and innovative methods, ensuring continuous improvement and operational excellence. Resolving customer complaints related to service issues will also be a vital part of your responsibilities, contributing to Verizon’s reputation for superior customer service. Qualifications Bachelor’s degree or four or more years of relevant work experienceThree or more years of experience in network operations, performance analysis, or related fieldsWillingness to travel up to approximately 25% of the timeValid Driver’s LicenseStrong customer service orientationAbility to independently evaluate complex problems and present effective solutionsEffective communication skills for collaboration across diverse teams and vendorsProficiency in analyzing network performance metrics and troubleshooting technical issues Preferred Qualifications Degree in Telecommunications, Computer Science, or related fieldExpertise in LTE networks, including VoLTE and RANKnowledge of 5G technologies, including VoNR and 5G RAN networks Responsibilities Investigate, evaluate, and resolve network and data performance issues to ensure high service qualityAnalyze service performance trends and identify root causes of service impactsConduct testing and analysis of key performance indicators to monitor network healthCoordinate technical investigations and testing activities with regional, area, and headquarters teamsProvide technical analysis, troubleshooting support, and training to regional markets as neededImplement network optimization strategies using both traditional and innovative approachesAddress and resolve customer complaints related to service disruptions or quality issuesMaintain documentation of network issues and resolutions for continuous improvementStay updated on emerging technologies and industry best practices to enhance network performance Benefits Comprehensive health and wellness benefits including medical, dental, and vision coverageShort and long-term disability insuranceBasic and supplemental life insurance optionsIdentity theft protection, pet insurance, and group home & auto insuranceMatched 401(k) savings plan to support your financial futurePaid time off including up to 15 days of vacation, holidays, and personal daysPaid parental leave, adoption assistance, and tuition reimbursement programsOpportunities for career growth and development through various training programsIncentives such as overtime, shift differentials, and holiday pay where applicable Equal Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, race, color, religion, gender, sexual orientation, gender identity or expression, age, or any other legally protected characteristics. We are committed to creating an inclusive environment where all employees can thrive and contribute to our collective success.