Network Operations Manager

Responsibilities

• Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by business customers on our network.
• Configures, tests and installs network equipment such as cisco, etc.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots network cabling infrastructure, including metro area & wide area network/telecom equipment and software.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
• Analyzes bugs in system and software; researches and tests possible solutions; implements solutions.
• Works with programmers to solve problems & improve internal systems.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
• Enforces our companies network security and installation procedures.
• Works rotating, including on call shifts in a 24/7 environment to support our global network.
• Field dispatch and driving to locations will be a requirement.

Requirements

• Minimum: bachelor’s degree in a related field (or working towards this)
• Preferred: bachelor’s degree and internship experience
• Experience working with network technology & systems technologies such as cisco, juniper, ciena, snmp server, dell, and knowledge of program applications.
• Experience working with persons from diverse cultural
• Highly motivated
• Flexible and adaptable to meet the needs of a fast growing company working and supporting financial markets customers
• Strong work ethic and multi-tasking ability
• Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills
• Driver’s license is a requirement

Qualifications

• Education: bachelor’s degree with at least two years of coursework in computer sciences.
• Experience: current experience providing level two technical desktop and network support in a large multi-platform and multi-operating systems environment or one year of experience and an mcp (microsoft certified professional) certificate.
• Demonstrated experience implementing local area networks using multi operating systems and platforms, network and computer trouble-shooting and problem solving skills required, including knowledge of networking theory, principles and practices.
• Specific knowledge of tcp/ip, routing, lan/man switching using cisco equipment.
• Knowledge of web programming would also be helpful.