Network Operations Manager

Responsibilities

• Leadership and Team Management: Lead, coach, and develop a team of Network Administrators. Set team goals and foster a collaborative, high-performing, and security-conscious culture.
• Network Infrastructure: Oversee the design, deployment, and lifecycle management of LAN, WAN, SD-WAN, core and branch switching, firewalls, VPN, and wireless environments across the corporate headquarters, data centers, and branch network.
• Server and Cloud Operations: Manage the Windows server environment across on-premises, virtualized (VMware/Hyper-V), and Microsoft Azure platforms. Oversee hybrid Active Directory / Entra ID, Intune, and Microsoft 365 infrastructure to ensure reliability, scalability, and secure access.
• Security and Compliance: Partner with the Information Security team on firewall policy, network segmentation, patching, vulnerability remediation, endpoint protection, and secure remote access (Cato SDP). Support internal audits and regulatory examinations (FFIEC, SOX, and other applicable frameworks).
• Project Delivery: Architect and deliver infrastructure projects — including branch network refreshes, cloud migrations, telephony and collaboration modernization, and segmentation initiatives — on time and within budget.
• Operational Excellence: Monitor performance, availability, and capacity across the infrastructure. Define, track, and report on key operational metrics. Lead incident response and post-incident reviews and drive continuous improvement.
• Change Management and Documentation: Enforce change management standards and maintain current network diagrams, runbooks, configuration records, and standard operating procedures.
• Escalation Support: Serve as the escalation point for level 1 and 2 support on complex network and server issues and provide subject-matter expertise across the IT organization.
• Budgeting and Planning: Assist in the development of capital and operating budgets for network and infrastructure. Forecast hardware and software lifecycle needs and contribute to long-term technology planning.
• Cross-Functional Collaboration: Work closely with Application Development, Database Administration, Technical Support, and Information Security to support enterprise initiatives and deliver cohesive technology services to the business.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• Minimum of 7 years of progressive experience in network operations, infrastructure engineering, or a related discipline.
• Minimum of 3 years of direct supervisory experience managing a technical team (3 or more reports).
• Strong hands-on experience with enterprise LAN, WAN, routing, switching, firewalls, VPN, and wireless technologies.
• Solid experience administering Microsoft Windows Server, Active Directory, and Microsoft Azure (or equivalent public cloud platform).
• Experience with virtualization and hyperconverged infrastructure (VMware and/or Hyper-V).
• Working knowledge of enterprise backup and disaster recovery practices and technologies.
• Demonstrated vendor management and contract negotiation skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for business audiences.
• Ability to work after hours and to participate in an on-call rotation as required.
• Intermediate skills in Microsoft Office (Word, Outlook, Excel).