Network Operations Lead with Security Clearance

About the role

Manages and develops network operations activities. Evaluates ongoing and future infrastructure needs; and recommends changes. Oversees the day-to-day performance and activities of the team, including Network Engineers/Network Administrators to ensure service quality and network efficiency.

Responsibilities

• Develops and implements department strategic plans, processes, and procedures; and enhances the integration between the team and other departments.
• Manages the budget and leads improvements and growth to the network operations processes and capabilities.
• Ensures changes to the network infrastructure plans.
• Improves customer service; provides expert guidance; and ensures the correct technical teams are involved.
• Comprehensive knowledge of the field's concepts and principles.
• Led and directed the work of other employees and has full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Provides technical guidance for directing and monitoring information systems operations.
• Plans, organizes, and directs the Network Operations Team to ensure the stable operation of CBP's network infrastructure.
• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
• Responsible for managing and setting priorities for the Network Management Operations team.
• Provides support to CBP end users, operations personnel, and strategic program management.
• Ensures effective monitoring and response to hardware, software, and network problems.
• Covers routine testing and analysis of all elements of the network facilities.
• Schedules and directs activities to resolve hardware and software problems in a timely and accurate fashion.

Qualifications

• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP or CCIE.
• Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.