Network Operations Engineer - VoIP

General Summary

The ideal candidate will assist Velocity in delivering a superior customer experience. This position does not have any direct reports. The incumbent will be responsible for implementing and operating Velocity’s VoIP and telephony services.

Principal Duties and Responsibilities

• Serve as a primary escalation contact for Voice Network Operations Center (VNOC)
• Operate Asterisk PBX, call management systems, and IVRs located in diverse geographic regions
• Provide expertise in VoIP-based technologies primarily focused on delivering carrier services to hospitality and retail environments
• Function as a technical lead for projects requiring VoIP technologies
• Create and maintain documentation to support the implementation and management of VoIP technologies
• Collaborate with engineering function to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
• Engage and manage external vendors as appropriate to enhance the team’s capabilities
• Participate in an on-call rotation and may provide support off hours as required
• May require up to 20% travel

Knowledge, Skills and Abilities Required

• 2+ years’ experience implementing, troubleshooting, and maintaining VoIP systems
• Demonstrated knowledge with telephone networks – POTS and VoIP
• Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
• Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
• Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
• Demonstrated knowledge working in Linux-based open-source environments and platforms
• Strong technical, leadership, and communication skills
• Ability to lead complex projects in a cross-functional team environment
• Ability to articulate ideas to both technical and non-technical audiences
• Ability to independently lift and carry 35 lbs.
• Ability to hear ordinary conversations and phone communications

Qualifications, Experience and Education

• Required — Bachelor’s degree in technology or equivalent experience (5-years)
• Required — Experience with Asterisk-based PBX installations
• PREFERRED — Experience in hospitality or service provider networks
• PREFERRED — Industry relevant training and certifications — CCNA, CCNP, dCAA, dCAP, etc.