Network Operations Engineer
About the role
The Enterprise Production Support Network team at DTCC is responsible for maintaining the highest level of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident, Problem, Change, and Service Delivery).
Responsibilities
- Administer and provide 24x7 support all areas of the DTCC enterprise network including campus, WAN, DMZs, and extranets.
- Implement, and support new technologies within the network environment.
- Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams.
- Aid with key projects and deliverables, including pre & post implementation testing and planning.
- Cook scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows.
- Execute performance and statistical monitoring to develop procedures and best practices which improve overall environment.
- Manage risk across the environment including scheduling maintenance and implementation of changes.
- Handle system events or major incidents with urgency. Escalate as appropriate.
- Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and in compliance with emerging industry standards.
- Support DDoS and penetration testing as well as any required remediation efforts.
Requirements
- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
Qualifications
- Talents Needed For Success:
- Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing, and security.
- Proven experience troubleshooting complex network issues.
- Solid foundation of networking software & hardware including layer 2 and layer 3 protocols.
- Experience with F5 load balancers, Infoblox DNS and Palo Alto Firewalls is desired.
- Superior customer service skills.
- Excellent communication skills, both written and verbal.
- Ability to work in fast paced environment with stringent service levels.
- Risk minded, with the ability to work independently and as a team.
- Hands-on knowledge of managing ITSM ticket, including incident, change, problem management (prefer SNOW)
- Flexibility to work overtime and on non-scheduled days on occasion.
- CCNA Certification or demonstration of equivalent knowledge.
- Experience working in a global enterprise for a financial services company is a plus.
- Understanding of the TCP/IP protocol stack and the ability to analyze packet captures.
Skills
- Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing, and security.
- Proven experience troubleshooting complex network issues.
- Solid foundation of networking software & hardware including layer 2 and layer 3 protocols.
- Experience with F5 load balancers, Infoblox DNS and Palo Alto Firewalls.
Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Pay
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
Schedule
We offer a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).