Network Operations Engineer

Responsibilities

• Provision, configure, and support network and communication services.
• Validate technical requirements and develop implementation plans.
• Configure routing, switching, and voice service environments.
• Support customer implementations, migrations, upgrades, and service activations.
• Maintain accurate documentation, diagrams, and operational records.
• Participate in maintenance activities, change management processes, and incident response efforts.
• Perform root cause analysis and recommend service improvements.
• Participate in an on-call rotation supporting business-critical infrastructure.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent experience.
• 2+ years of experience in network operations, telecommunications, infrastructure support, or a Network Operations Center (NOC) environment.
• Experience supporting IP networking and voice communication technologies.
• Working knowledge of: TCP/IP Networking, Ethernet Technologies, DNS and DHCP, Routing and Switching, OSPF and BGP, VLAN configuration and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent customer-facing and communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.

Qualifications

• Preferred: Experience in a service provider, managed services, or large-scale enterprise environment.
• Familiarity with MPLS, SIP, unified communications, and network security concepts.
• Experience with network monitoring, fault management, and ticketing systems.
• Industry certifications such as CCNA, JNCIA, Network+, ITIL, or equivalent.