Network Operations Engineer 3

Responsibilities

• Own and support day-to-day network operations across WAN, LAN, wireless, and data center environments, ensuring compliance with operational standards and service level expectations.
• Serve as a senior escalation point for complex or high-impact network incidents, leading incident response, root cause analysis, and corrective and preventative action planning.
• Manage and prioritize network ticket queues and work orders, ensuring timely resolution, appropriate escalation, and clear communication with stakeholders.
• Cook up and execute network lifecycle activities, including hardware and software refreshes, firmware upgrades, end-of-support remediation, and capacity expansions.
• Lead the operational execution of network changes, including maintenance planning, change management, validation, and post-implementation review.
• Partner with architecture, security, applications, and infrastructure teams to translate network designs and standards into reliable, supportable production deployments.
• Maintain and refine operational documentation, including runbooks, standards, procedures, and support playbooks.
• Drive operational efficiency through automation and tooling, leveraging scripting and network automation to reduce manual effort, improve consistency, and accelerate change execution.
• Coordinate with vendors and service providers on operational support, troubleshooting, lifecycle planning, and maintenance activities.
• Provide guidance and mentorship to Network Engineer 1 and 2 staff, promoting disciplined operational practices and consistent execution.
• Perform additional network operations and engineering responsibilities as assigned.

Qualifications

• Bachelor's degree in information systems, computer science or related technical field or equivalent work experience.
• A minimum of five years of progressively responsible, directly related network engineering or network operations experience.
• Demonstrated experience supporting and operating enterprise WAN routing solutions, including BGP, OSPF, EIGRP, and static routing, with a strong understanding of redundancy and resiliency.
• Advanced knowledge of enterprise LAN switching, including VLANs, trunking, Spanning Tree, LACP, switch stacking or chassis platforms, and high-availability access and distribution designs.
• Hands-on experience operating and supporting enterprise wireless networks, including performance troubleshooting and capacity planning.
• Experience supporting Cisco Identity Services Engine (ISE) in production environments, including policy operation, troubleshooting, and integration with enterprise identity systems.
• Strong understanding of network lifecycle management, including hardware/software end-of-life planning, refresh execution, and upgrade coordination.
• Proven ability to manage operational workloads, including ticket queues, work orders, and scheduled maintenance activities, while balancing multiple concurrent priorities.
• Experience leveraging scripting and automation tools (such as Python, YAML, and Ansible) to support operational workflows, configuration consistency, and change execution.
• Experience supporting data center switching environments, including operational support of Cisco ACI or equivalent platforms.
• Strong analytical and troubleshooting skills with the ability to resolve complex issues in high-availability production environments.
• Effective written and verbal communication skills, with the ability to document operational procedures and coordinate with technical and non-technical stakeholders.
• Demonstrated ability to operate independently, make sound technical decisions, and maintain accountability for production network services.