Network Operations Center (NOC) Director

About the role

The Network Operations Center (NOC) Director serves as the senior operational and technical leader for Military Sealift Command’s (MSC) Network Operations Centers (MNOC East and MNOC West), future Fleet Network Operations Centers (FLTNOCs), and cloud-based environments. This position is responsible for ensuring 24x7x365 operational readiness, sustainment, cybersecurity, and modernization of MSC-supported network services, satellite communications, and afloat IT capabilities. The Director oversees network operations, system administration, maintenance, performance monitoring, cybersecurity, Tier II service desk support, telecommunications, Navy messaging services, and continuity operations across legacy and emerging network environments. This role also manages executive customer relationships, leads strategic stakeholder communications, coordinates government and contractor teams, and supports enterprise modernization initiatives. Location: Chesapeake, Virginia. Travel: Required. Security Clearance: Active Top Secret clearance required. Certifications: Security+ required; Cisco or other industry certifications highly desired.

Responsibilities

• Lead MNOC East (Pensacola, FL) and MNOC West (Wahiawa, HI), ensuring continuous 24x7x365 operations.
• Oversee operations, maintenance, and sustainment of MNOC, FLTNOC, and cloud-based systems and services.
• Ensure operational support for MSC afloat IT infrastructure, satellite communications (SATCOM), commercial connectivity, telephony, and network management.
• Direct operations within secure, accredited facilities supporting MSC afloat enterprise network operations and maintenance.
• Maintain communications guard services for the MSC fleet and ensure reliable delivery of C2OIX-N/C2OIX-S messaging services.
• Ensure consistent Tier II help desk support for MSC afloat units and headquarters personnel.
• Manage network utilization, performance monitoring, trend analysis, capacity planning, and service continuity.
• Coordinate network engineering activities supporting modernization initiatives, system upgrades, and emerging operational requirements.
• Align MNOC and FLTNOC activities with the Government-approved C4 Maintenance and Modernization Plan.
• Ensure compliance with service-level agreements (SLAs), MSC IT configuration management processes, and cybersecurity requirements.
• Support enterprise IT modernization, cloud adoption, and integration of future network architectures.
• Maintain strong executive customer relationships and foster collaboration across government and contractor teams.
• Translate complex technical issues into clear, concise, operationally relevant briefings and recommendations.
• Establish rapport with technical and non-technical stakeholders while maintaining a customer-focused operational approach.
• Lead crisis communications and coordinate responses across geographically dispersed locations, ensuring customer communications remain accurate, consistent, and timely.
• Lead Tier II NOC technicians, operators, analysts, engineers, and cybersecurity support personnel across MNOC and FLTNOC locations.
• Coach and mentor staff while ensuring personnel maintain required qualifications, certifications, and security clearance eligibility.
• Promote operational discipline, technical excellence, accountability, and continuous improvement.
• Maintain operational readiness and ensure effective coordination across distributed teams and mission-critical services.

Requirements

• Active Top Secret security clearance.
• 15+ years of experience in enterprise network operations, cybersecurity, or Navy C4I systems.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Network Engineering