Network Operations Center Engineer
About the role
Join us at SB Energy, a leading infrastructure company backed by SoftBank Group and Ares Infrastructure, pairing cutting-edge innovation with best-in-class execution. Our mission is to deliver reliable and secure data center and power infrastructure to strengthen America's future. The Network Operations Center (NOC) Analyst / Engineer supports the real-time operation of SB Energy’s mission-critical infrastructure environments.
Responsibilities
- Monitor and respond to operational alarms within a 24x7 NOC environment
- Support operational monitoring of enterprise networking, WAN/carrier infrastructure, wireless systems, BMS/EPMS platforms, OT-connected systems, and physical security infrastructure
- Perform first-level troubleshooting, ticket management, incident logging, and escalation coordination
- Execute SOPs, MOPs, and operational runbooks with strong procedural discipline
- Maintain accurate operational logs, shift turnover notes, and incident documentation
- Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events
- Support onboarding and operational integration of new systems, sites, and infrastructure
- Participate in operational readiness and turnover activities as facilities transition from construction into operations
- Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives
- Participate in cross-training initiatives between NOC, SOC, and FOC operational teams
- Escalate operational events in accordance with approved operational procedures and workflows
- Maintain situational awareness during outages, maintenance activities, and operational events
- Assist with operational communications and event coordination during incidents
- Support operational documentation, reporting, and workflow management activities
- Coordinate with internal teams and external vendors during troubleshooting and maintenance activities
- Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms
- Promote a professional, process-driven, and customer-focused operational culture
Qualifications
- Associate or bachelor’s degree in information technology, engineering, or related field preferred
- 2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment
- Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems
- Experience working in shift-based or 24x7 operational environments
- Strong troubleshooting, communication, and organizational skills
- Ability to remain calm and process-driven during operational incidents and escalations
- Strong attention to detail and operational discipline
- Proficiency in ticketing systems and monitoring platforms required
- Experience supporting data center or critical infrastructure operations
- Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments
- Experience supporting Cisco or Palo Alto environments
- Experience supporting carrier circuits or WAN infrastructure
- Exposure to commissioning, operational turnover, or infrastructure onboarding activities
- Industry certifications such as CCNA, Network+, Security+, or ITIL preferred
Benefits
At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:
- 100% Company-Paid Medical, Dental & Vision (for employees and dependents)
- 401(k) with Company Match
- Generous Paid Time Off + 11 Paid Holidays
- 12 Weeks Paid Parental Leave
- Life, AD&D & Long-Term Disability Coverage
- Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
- Mental, Physical & Social Wellness Support (with company contributions)
- Flexible Work Arrangements & Hybrid Office Setup Benefits
- Monthly Reimbursement for Phone, Internet & Data
- Optional Legal & Pet Insurance Plans
- Device Purchase Support
Pay
Base Pay: $100k-$140k. The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus.
Schedule
On-site, 24x7 operational environment