Network Operations Center Engineer

About the role

SB Energy, a leading company backed by SoftBank and Ares, is seeking a Network Operations Center (NOC) Analyst/Engineer to support the real-time operation of its mission-critical infrastructure environments. This role operates within a 24x7 operational environment supporting uptime, incident response, escalation coordination, and operational continuity across networking, facilities, security, and infrastructure systems.

Responsibilities

• Monitor and respond to operational alarms within a 24x7 NOC environment
• Support operational monitoring of enterprise networking, WAN/carrier infrastructure, wireless systems, BMS/EPMS platforms, OT-connected systems, and physical security infrastructure
• Perform first-level troubleshooting, ticket management, incident logging, and escalation coordination
• Execute SOPs, MOPs, and operational runbooks with strong procedural discipline
• Maintain accurate operational logs, shift turnover notes, and incident documentation
• Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events
• Support onboarding and operational integration of new systems, sites, and infrastructure
• Participate in operational readiness and turnover activities as facilities transition from construction into operations
• Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives
• Participate in cross-training initiatives between NOC, SOC, and FOC operational teams
• Support day-to-day monitoring and operational response activities across mission-critical infrastructure systems
• Escalate operational events in accordance with approved operational procedures and workflows
• Maintain situational awareness during outages, maintenance activities, and operational events
• Assist with operational communications and event coordination during incidents
• Support operational documentation, reporting, and workflow management activities
• Coordinate with internal teams and external vendors during troubleshooting and maintenance activities
• Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms
• Promote a professional, process-driven, and customer-focused operational culture

Qualifications

• Associate or bachelor’s degree in information technology, engineering, or related field preferred
• 2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment
• Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems
• Experience working in shift-based or 24x7 operational environments
• Strong troubleshooting, communication, and organizational skills
• Ability to remain calm and process-driven during operational incidents and escalations
• Strong attention to detail and operational discipline
• Proficiency in ticketing systems and monitoring platforms required
• Experience supporting data center or critical infrastructure operations
• Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments
• Experience supporting Cisco or Palo Alto environments
• Experience supporting carrier circuits or WAN infrastructure
• Exposure to commissioning, operational turnover, or infrastructure onboarding activities
• Industry certifications such as CCNA, Network+, Security+, or ITIL preferred

Benefits

SB Energy offers a comprehensive health and wellness benefits package, including:

• 100% Company-Paid Medical, Dental & Vision (for employees and dependents)
• 401(k) with Company Match
• Generous Paid Time Off + 11 Paid Holidays
• 12 Weeks Paid Parental Leave
• Life, AD&D & Long-Term Disability Coverage
• Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
• Mental, Physical & Social Wellness Support (with company contributions)
• Flexible Work Arrangements & Hybrid Office Setup
• Monthly Reimbursement for Phone, Internet & Data
• Optional Legal & Pet Insurance Plans
• Device Purchase Support

Pay

The base pay for this role is $100k-$140k, with a discretionary annual bonus and comprehensive benefits package. Final details will be discussed during the later stages of the hiring process.