Network Operations Analytics Engineer

Responsibilities

• Develop and implement data collection methods: Establish and execute processes to systematically collect key performance metrics throughout each supported mission.
• Champion operational procedures that improve data quality and collaborate with vendors to enhance existing tools.
• Cultivate mission reporting: Independently refine customer reporting requirements and develop detailed mission reports that support operational objectives.
• Analyze ticket management data: Produce reports on trouble tickets, including creation, response, and resolution times, while identifying trends and categorizing issues to improve operational performance.
• Maintain network performance: Analyze bandwidth utilization, including peak and average consumption, and evaluate network performance throughout the mission lifecycle.
• Create and deliver comprehensive documentation of approved processes and procedures, establishing a repeatable framework for future mission support.
• Engage stakeholders: Present recommendations, reporting, and technical findings to senior Government and military leadership to support operational decision-making.

Requirements

• Education: BS Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of relevant experience.
• Specific experience, education and training may be considered in lieu of degree.
• Current DoD 8570 IAT Level II certification (CompTIA Security+, CCNA Security, CySA+, etc.).
• Experience with network management platforms and ticketing systems.
• Database experience.

Preferred Experience/Qualifications

• CCNA highly desired.

Special Requirements/Security Clearance

• Active Secret clearance required.