Network Install Tech III (Orlando Area/Regional Travel)

Responsibilities

• Respond to NOC-dispatched tickets for outages, degraded service, and customer-impacting issues at MDU properties, meeting defined response and restoration SLAs.
• Troubleshoot independently across Layer 1 and Layer 2 issues including copper, coax, fiber, switches, and access points; resolve the majority of incidents without NOC escalation.
• Perform fiber-optic work including identification, handling, cleaning, and basic testing using light meters and OTDR equipment.
• Install, align, and commission point-to-point (PTP) wireless links between MDU buildings, roof-to-roof shots, and inter-property connections.
• Adopt and stage Juniper access points and switches into the appropriate management platforms; perform Ruckus and Juniper Mist AP installation, configuration, and basic management.
• Conduct post-installation testing and validation including speed tests, wireless coverage walks, and video signal verification.
• Use managed switch CLI for show and diagnostic commands; assist with VLAN, port, and PoE-level troubleshooting.
• Cook up and coordinate live with the NOC during dispatch and on-site work; provide clear status updates and confirm restoration before clearing the site.
• Escalate controller-level configuration changes, complex routing or BGP issues, and carrier-circuit faults to Network Engineering with complete, accurate field data.
• Maintain and update site documentation including rack diagrams, cable labeling, AP location maps, and as-built records following each visit.
• Serve as on-site lead on multi-tech dispatches when assigned; mentor Tech I and Tech II staff in the field.
• Manage assigned vehicle inventory, test equipment, and spares; keep tools calibrated, stocked, and in good working order.
• Interact professionally with property management, building staff, and residents.
• Comply with all company safety procedures including ladder, lift, electrical, ESD, and confined-space practices.
• Participate in an on-call rotation for after-hours, weekend, and holiday emergency dispatches as scheduled.

Qualifications

• High school diploma or equivalent.
• 3–5 years of hands-on experience in ISP/MSP, telecom, or structured cabling environments, including fiber and PTP work.
• Intermediate working knowledge of TCP/IP, VLANs, and basic routing concepts.
• Demonstrated ability to terminate, test, and certify CAT5e/CAT6 cabling at an advanced level.
• Hands-on experience with fiber identification, handling, and basic testing.
• Proven independent troubleshooting and root-cause analysis ability in the field.
• Hands-on experience with Ruckus and Juniper Mist access points; ability to adopt and stage Juniper APs and switches.
• Comfort with managed switch CLI for show and diagnostic commands.
• Comfort working in IDF/MDF closets, ceiling spaces, and on ladders or lifts; ability to lift and move equipment up to 50 lbs.
• Valid driver’s license with a clean driving record; ability to be insured under the company vehicle policy.
• Strong written and verbal communication skills; ability to produce clear ticket notes and as-built updates.
• Ability to pass a background check and drug screening.

Preferred Qualifications

• Bilingual preferred.
• Direct experience servicing MDU, hospitality, student housing, or other multi-tenant network environments.
• Fiber-optic certifications such as BICSI Installer with fiber endorsement or Fluke fiber-test certification.
• Industry certifications such as CompTIA Network+, Ruckus WISE/RASZA, or Juniper Mist AI.
• Familiarity with documentation and monitoring tools such as NetBox, LibreNMS, PRTG, or vendor cloud dashboards.
• Familiarity with Ekahau or comparable wireless survey tools.