Network Infrastructure Engineer
About the role
Join our critical Network Infrastructure Engineering team. Our Network Infrastructure Engineering Team takes ownership of planning, building, maintaining and operating our global platform. We design, develop, deploy, and maintain critical technologies. This includes the hardware, software, and network infrastructure that provide the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers. Partner with the best As a Network Infrastructure Engineer, you will design and deploy secure server clusters, diagnose hardware and network connectivity problems, facilitate critical infrastructure repairs, and manage Akamai's hardware assets. You will be coordinating efforts among teams of locally-based field technicians and work closely with external partners and internal cross-functional teams to ensure the service we deliver is exceptional.
Responsibilities
- Partnering across teams to ensure the reliability, scalability and usability of our products and services
- Traveling regularly to datacenters to receive, deliver, install, and maintain hardware assets, ensuring optimal functionality and compliance with standards
- Diagnosing, troubleshooting, and monitoring network connectivity issues at Layer 1, 2 and 3.
- Collaborating with cross-functional teams during execution to provide end-to-end support for deployment projects, network installations, and maintenance
- Working closely with field technicians, ISPs and Akamai partners, and 3rd party client vendors for installation, maintenance, and fulfillment of Akamai Network Infrastructure
- Monitoring, triage, and resolution of incoming maintenance tickets, ensuring adherence to SLA targets
- Maintaining and exceeding high SLA targets, ensuring robust system uptime and performance
- Lifting at least 50 pounds of equipment
Requirements
Have 2 years of relevant experience and a Bachelor's Degree in Computer Science or a related field.
Qualifications
Be willing to travel up to 60% domestically within