Network Infra Service Delivery Manager
Responsibilities
- Lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, Access Points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers.
- Manage the operation, shift, overlap, lead incident triaging and control.
- Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
- Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
- Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.
- Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).
- Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).
- Understanding of ITIL processes, particularly Incident, Problem, and Change Management.
- Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center-cloud environments.
- Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).
- Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
- Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.
- Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).
- Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
- Exposure to ITIL service management processes (Incident, Problem, Change).
- Good documentation, communication, and cross-team collaboration skills.
Requirements
Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.
Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).
Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).
Understanding of ITIL processes, particularly Incident, Problem, and Change Management.
Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center-cloud environments.
Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).
Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.
Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).
Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
Exposure to ITIL service management processes (Incident, Problem, Change).
Good documentation, communication, and cross-team collaboration skills.