Network Field Technician

Key Responsibilities

• Provide hands-and-feet support for network incidents across sites.
• Respond to network outages, hardware failures, and connectivity issues.
• Troubleshoot physical layer issues, including cabling, patching, and network hardware.
• Replace network devices and UPS components as required.
• Escalate unresolved issues to senior engineers or the Team Lead.

Uplift & Refresh Projects

• Support IDF buildouts, cabling upgrades, and device refresh initiatives.
• Aid in the implementation of network infrastructure changes.
• Participate in wireless surveys and deployment activities.
• Coordinate with third-party vendors during installation activities.

Physical Infrastructure Maintenance

• Perform audits of network equipment in IDFs, MDFs, and wiring closets.
• Maintain cable management, labeling, and infrastructure documentation.
• Support fiber installation, patching, and connectivity validation.
• Provide basic physical support for F5 load balancers.
• Afford on-site issue resolution in coordination with vendor teams.

Qualifications & Skills

• 3+ years of experience in network field support or infrastructure technician roles.
• Hands-on experience with structured cabling, IDF/MDF operations, and hardware break-fix support.
• Familiarity with Cisco switching, routing, and wireless technologies.
• Experience working in manufacturing or industrial environments.
• Strong troubleshooting, communication, and organizational skills.
• Valid driver's license and willingness to travel between facilities.

Preferred Qualifications

• CompTIA Network+ or equivalent certification.
• Experience with fiber optic installations and testing.
• Exposure to network refresh, migration, or modernization projects.

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.

Schedule

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.