Network Engineering Manager

Responsibilities

• Team Leadership & Development
• Lead, coach, and develop a team of network engineers (primarily Tier 2/3)
• Support hiring, onboarding, and career development
• Foster a culture of accountability, collaboration, and continuous learning
• Operational Leadership
• Oversee day-to-day network operations, including monitoring, escalation processes, and NOC service delivery
• Own and drive the incident management lifecycle, including major incident response
• Ensure reliable, high-performing network services and improved incident outcomes
• Lead root cause analysis efforts and reduce repeat issues
• Ensure effective 24x7 operational coverage through established NOC processes
• Technical Leadership
• Act as an escalation point for complex network issues
• Provide guidance across enterprise networking technologies (routing, switching, security, and hybrid environments)
• Support operational readiness and partner with engineering teams on design validation
• Transformation & Continuous Improvement
• Help evolve the team from traditional operational support to a more engineering-aligned model
• Identify and drive improvements across processes, tools, and team capabilities
• Lead initiatives to modernize monitoring, automation, and overall service delivery
• Stakeholder & Vendor Collaboration
• Partner with stakeholders across infrastructure, cloud, and security teams
• Manage vendor escalations and support service delivery alignment
• Communicate operational performance and insights effectively to leadership

Qualifications

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 8+ years of network engineering and/or operations experience
• 3+ years of people leadership experience
• Strong technical foundation in enterprise networking (routing, switching, WAN, L2/L3)
• Prior hands-on experience as a network engineer
• Proven ability to lead teams through change and drive continuous improvement

Preferred Qualifications

• Experience leading network engineering or operations teams in enterprise environments
• Exposure to cloud networking (AWS or hybrid environments)
• Experience working across both engineering and operational domains
• Familiarity with monitoring/observability platforms and automation tools

About Vanguard

Vanguard is committed to the long-term financial wellbeing of our clients. We strive to transform our clients' lives through innovative products and services. Our mission drives us to continuously develop our skills as individuals and as a team. Vanguard's hybrid working model supports our mission-driven and collaborative culture, enhancing both client outcomes and the employee experience.