Network Engineer, Service Delivery

About the Role

We are seeking a skilled Network Engineer, Service Delivery to help customers implement their services in our global cloud infrastructure. This is a full-time remote position, with preference given to candidates available to work primarily during Pacific Time business hours.

Responsibilities

• Lead network deployment activities during customer onboarding, maintaining accountability for delivery quality and customer experience.
• Document work in the company ticketing system and create/maintain documentation in the knowledge base.
• Provide accountability for all responsibilities assigned regarding our cloud network systems.
• Work with project managers to complete assigned tasks.
• Manage and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments.
• Design and architect network topologies for diverse environments.
• Pursue advanced certifications and stay abreast of current technologies in the Cisco/VMware product space.
• Develop and maintain deployment processes as technologies and permissions change.
• Assist Support and Technical Account Managers with advanced customer issues.
• Work supportively with colleagues, operating in a manner consistent with our Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments.
• Participate in occasional scheduled after-hours work, including customer cutovers, migrations, and related implementation activities.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• 5+ years of recent experience as a technical, hands-on Cisco network engineer in a managed services, IaaS, cloud infrastructure, or enterprise environment.
• Cisco CCNP/CCIE certification with documented work experience is preferred.
• Strong working knowledge of networking protocols and technologies including BGP, IPsec, network segmentation, VRFs, Switching, VLANs, and load balancers is preferred.
• Experience with virtualization clusters (VMware) and software-defined networking, VMware NSX is preferred.
• Experience working with a global data center environment.
• Experience deploying virtual appliances in cloud, preferably Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks.
• Experience working directly with enterprise customers, project managers, and cross-functional delivery teams is preferred.
• Ability to automate network deployments, validation, and operational tasks to reduce manual effort and improve consistency.
• Must be legally eligible to work in assigned country without visa sponsorship.