Network Engineer - Pearl River Community College

About the role

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Responsibilities

• Configure, maintain, monitor, and troubleshoot network services and technologies, including routers, switches, firewalls, VPNs, VLANs, and VoIP systems.
• Assemble and custom configure network components (e.g., routers, switches, etc.) and maintain network services (i.e., connectivity and access).
• Perform custom configuration for complex network devices such as firewalls and VPN concentrators.
• Reconfigure network equipment as necessary to handle environmental changes.
• Backup configuration files of all network hardware and store copies off-site as required.
• Perform network troubleshooting to isolate and diagnose complex network problems.
• Implement solutions that have limited system-wide impact with minor supervision.
• Escalate issues with broader implications for entire network to higher level network personnel or network manager.
• Utilize monitoring tools to capture and analyze network traffic, maintain uptime, generate usage reports, spot trends, and report any anomalies to supervisor.
• Upgrade network hardware and software components as directed with limited assistance.
• Create and maintain network documentation and diagrams as needed when assets are added or removed.
• Configure network functions in support of complex user/application needs (e.g., video conferencing, voice over IP, etc.).
• Provide troubleshooting for VoIP network issues.
• Provide users with network technical support.
• Establish network users, user environments, and directories for networks being installed.
• Maintain security of network, provide appropriate user access, and detect any attempted intrusions to network.
• Install and test necessary software and hardware in accordance with standards-based settings and Ellucian Change Management processes.
• Serve in on-call rotation per site needs which includes after hours and weekends.

Requirements

• 3–5 years of relevant experience in network engineering, network administration, or a related technical environment.
• Strong knowledge of Cisco switching and routing technologies.
• Experience designing, documenting, and implementing network infrastructure projects.
• Ability to effectively triage and troubleshoot system and network outages in time-sensitive situations.
• Experience working with border routers and firewalls, preferably Fortinet technologies.
• Strong understanding of WAN and ISP connectivity and troubleshooting.
• Working knowledge of DHCP and DNS technologies and services.
• Strong VPN and Voice over Internet Protocol (VoIP) configuration and troubleshooting skills.
• Experience supporting and troubleshooting wireless networking environments.
• Associate degree required.
• Cisco CCNA certification is encouraged but not required.