Network Engineer II

Pay Range: $80,000 - $90,000 / year

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward contributions
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company-matched contributions
• Education Advancement for employees and qualified dependents via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and pet insurance

Purpose

Responsible for maintaining reliable, secure, and efficient network communication throughout a complex network system. Must have extensive knowledge and hands-on experience with Cisco networks: routing and switching standards and technologies, wireless technology, SDWAN, Firepower, and Load Balancing skills. Assist with day-to-day operations and handle several priorities, network-related incidents, troubleshoot, resolve issues, and communicate with users. Participate in network design, peer review, and configuration of Cisco devices from scratch to fulfill network infrastructure requirements. Monitor and maintain network performance, capacity management, and bandwidth utilization across the entire production networks.

Responsibilities

• Maintain the stability and integrity of complex network infrastructure data, voice, and wireless connectivity by regularly evaluating in-place network infrastructure throughout the company's production network.
• Maintain efficient and reliable in-place network connectivity for remote sites, corporate offices, and data centers through various centralized management tools, including SDWAN Orchestrator, firewall management central, GUI interfaces, and SecureCRT to resolve complex networking-related issues and outages.
• Administer the ServiceNow ticketing system, handling several network incidents, troubleshooting, identifying, resolving issues, and communicating resolution efficiently while maintaining SLA standards.
• Provide prompt network support to corporate and remote users, resolving their issues via ServiceNow, and proactively verifying efficient corporate network connectivity and managing WAN/LAN deployment.
• Regularly review and maintain firewall rules as directed, exercising extreme caution when implementing any new rules on the Firewall in the Data Center and Corporate Offices. Follow specific procedures to implement any add, delete, and modify firewall rules as part of security requirements.
• Manage and deliver multiple projects with expected due dates, ensuring all parties involved are informed of progress and obstacles. Configure Cisco devices (Routers, Switches, Firepower) from scratch, perform tests, deploy, and monitor network performance for remote and corporate sites as per project requirements.
• Follow in-place procedures for change management while implementing any changes to the production environment by obtaining proper approvals from the involved team.
• Execute after-hours network maintenance for remote sites and corporate offices, including LAN/WAN router switches, SDWAN, and wireless technology, after the change process has been fully approved.
• Work with company vendors for communication related to circuit delivery, installation, and cutovers.
• Create and maintain comprehensive documentation for all implemented network systems and updates for each system change.
• Participate in a week-on-call rotation among the team.

Requirements

• 5+ years of experience in a LAN/WAN engineering role performing duties at all levels of the network services with a BS in Computer Information Systems or related field.
• 5+ years of hands-on experience in network design, deployment, managing/maintaining, and troubleshooting networking protocols and technologies such as: Wide Area Networks, Local Area Networks, MPLS, DMVPN, SDWAN technology, routing, switching, and other protocols (BGP, EIGRP, TCP/IP, SMTP, HSRP), security appliances, wireless technology, data center experience, and other related technologies or equivalent combination of education and experience.
• Experience with IP addressing, VLSM, and IP routing protocols (EIGRP, BGP).
• Experience with Cisco technologies (Catalyst, ASR, Cisco ASA, Cisco AnyConnect).
• Strong knowledge of IPv4, IPv6, VOIP, MPLS, SSL VPN, IPSec VPN.
• Experience with support tools such as industry-standard network monitoring systems (SolarWinds, Auvik, syslog servers).
• Problem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common and complex inquiries.
• Cisco CCNA certification required; Cisco CCNP preferred.
• Project management, organization, and prioritizing skills.
• Excellent attitude and interpersonal skills.
• Willingness to work outside normal business hours as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.