Network Engineer - II

About the role

Job #3056895. Location: Cary, NC (Hybrid). Targeted experience: 3–5 years. This position supports a satellite network operations center in a 7×24 environment requiring flexibility across all shifts (1st, 2nd, 3rd), weekdays, weekends, evenings, and holidays. Must be a U.S. citizen eligible to obtain Public Trust clearance.

Responsibilities

• Proactive monitoring and directing repair activities for Very Small-Aperture Terminal (VSAT) networks to identify and resolve network anomalies and faults.
• Operate and align antennas, conduct cross-polarization (x-pol) performance tests, and perform unit and direct support maintenance on satellite communications equipment and associated devices.
• Provide technical assistance to field & vendor technicians and operations center personnel engaged in day-to-day operation and maintenance of satellite communication systems.
• Respond to and perform Tier I triage of network alarms using available network tools and systems.
• Create customer trouble tickets for outages identified via network management systems and tools.
• Test and isolate circuit issues using client tools/Telco local loop and customer in-house wiring.
• Test and repair hardware issues in the customer WAN/LAN environment.
• Coordinate multiple vendor dispatches for repair at the customer premise.
• Provide customer status of ongoing issues; communicate via phone, email, and ticket notes with customer points of contact.
• Handle calls from internal/external customers in an ACD environment.
• Ensure the network and network management environment is reliable to meet predefined service levels.

Qualifications

• 3–7 years of previous satellite experience and/or experience working with Internet Protocols.
• Excellent written and verbal communication skills.
• Previous military satellite experience, network operations experience, and Cisco/Juniper certification are highly desirable.

Requirements

• 3+ years of satellite and IP networking experience.
• Preferably military satellite experience.
• Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT certification.
• Experience with Cisco/Juniper routers and switches.
• Experience with Multicast over MPLS networks.
• Must be flexible to work in a 7×24 environment across all shifts including weekends and holidays.

Schedule

All shifts (1st, 2nd, 3rd), weekdays, weekends, evenings, and holidays as needed in a 7×24 satellite network operations center.

Benefits

• Medical, dental, vision, life, disability, and other optional insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401(k) with company match after 12 months of tenure (eligible to contribute typically within 30 days of start).
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts