Network Engineer - II- #26-17409

Responsibilities

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
• Drive escalations with the appropriate internal/external teams for resolution.
• Document detailed notes in applicable engineering systems/applications.
• Must have experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end.
• Desired skills include working knowledge of Cisco Broadsoft/Broadworks, IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes), familiarity with Sonus switches and associated network components, and working knowledge of Microsoft Office applications (Excel, Word) or Google Workspace (Gmail, Sheets, Docs, Drive).

About the role

This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the network and provisioning systems.