Network Engineer (CBP - original)

About the role

At Agile Defense we know that action defines the outcome and new challenges require new solutions. We look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. As a Network Engineer you will enable the Department of Homeland Security (DHS) mission and enterprise network infrastructure.

Responsibilities

• Engineer, install, maintain, configure, and troubleshoot wide-area networks (WAN), local-area networks (LAN), Virtual Private Networks, wireless networks (WLAN), and perimeter security controls in accordance with customer standards and mandates.
• Configure, deploy, and support enterprise-grade switches, routers, firewalls, VPN gateways, adhere to logging baselines and load balancers across DHS operational environments.
• Provide Tier 2/Tier 3 escalation support for network outages, circuit degradations, and performance issues; conduct root cause analyses (RCA) and coordinate vendor support.
• Support the planning, installation, and cutover of network hardware upgrades, SD-WAN transitions, cloud interconnects (AWS/Azure/GCP), remote field sites and infrastructure modernization.
• Maintain accurate network diagrams (Visio), topology maps, inventory databases, standard operating procedures (SOPs), and change control tickets (ServiceNow/Remedy).
• Support 24/7/365 on-call rotation readiness to respond to Tier 2/3 critical network incidents within SLA limits, driving root cause identification and coordinating cross-functional escalation pathways.