Network Engineer

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. We work in service of people who are changing the world for the better in fields such as health care, agriculture, industrial chemicals, and data storage.

About the role

The Network Engineer is responsible for the design, deployment, configuration, and optimization of LAN and WAN infrastructure to maintain the security, health, and availability of company networks. This position focuses on day-to-day and project tasks around the management, implementation, and configuration improvements of our network stack: firewalls, routers, switches, wireless access points, VPNs, and WAN connections. You will work collaboratively with a small team of network and system administrators, including the Sr. Network Engineer Specialist and the IT Infrastructure Manager.

Responsibilities

• Configure and maintain Twist’s LAN and WAN operations across 7 locations and a cloud data center.
• Work under the guidance of the Sr. Network Engineer to plan and design data and voice networks, keeping up to date on current and emerging technologies.
• Upgrade network hardware and software components as required, including patches and firmware updates.
• Receive escalated network troubleshooting and resolve related requests and problems submitted through our ticketing system.
• Work with vendors and other members of Twist to investigate and resolve issues as necessary.
• Monitor security and hardware logs to proactively track network performance, security, and capacity.
• Implement and administer network monitoring, alerting, and capacity planning tools and services.
• Develop and maintain network security and operations via change control to modify configurations, such as firewall policies, ACLs, and port configurations.
• Maintain documentation for network infrastructure and services (e.g., topology diagrams).
• Manage the network equipment lifecycle—maintaining network inventory, renewing licensing and support contracts, and planning future replacements.
• Perform occasional scheduled network maintenance during nights and weekends.
• Install new network and server gear into racks, including traveling as necessary for on-premise equipment to new and existing offices.
• Provide 24x7 on-call coverage as part of an on-call rotation.
• Act as a network subject matter expert for cross-functional IT projects, ensuring network projects meet design requirements.

Requirements

• 3+ years working knowledge of data, voice, video, and wireless communication solutions.
• 3+ years of engineering and deploying networking technologies (route, switch, firewall, and wireless).
• 3+ years working in a small to midsize enterprise environment.
• 3+ years working on network gear located at remote locations.
• Experience managing highly available and fault-tolerant network solutions.
• Experience troubleshooting and resolving connectivity issues from any point on the network.
• Experience managing solutions with network security principles and network management best practices, such as Network Access Control (Cisco ISE, 802.11x).
• Experience monitoring and managing cloud networking (AWS, Azure, etc.).
• Experience with QoS, WAN optimization, and load balancing solutions.
• Strong knowledge of WAN technologies (IPSec and SD-WAN).
• Ability and desire to adapt and learn new software, applications, and evolving technologies.
• Experience working in ticketing and project systems (Jira, ServiceNow).
• Ability to execute projects in a fast-paced environment while meeting deadlines with minimal errors.
• Strong written and verbal communication skills.
• Occasional lifting of up to 50 pounds.
• Domestic or international travel may be required.
• BA/BS degree in CS, MIS, or other equivalent IT field or equivalent experience.

Preferred Skills

• Experience with Palo Alto Firewalls w/PCNSA, PCNSE, or PCCET certification.
• Experience with Network Performance Monitoring.
• Experience with Cisco IOS, Nexus, and Meraki w/CCNA or CCNP certification.
• Experience with Cradlepoint routers.
• FortiNet NSE4/5/6/7 certification.