Network Engineer

Daily Duties / Responsibilities

• Monitor, maintain, and support enterprise wired and wireless network infrastructure, including switching, routing, and connectivity services across campus environments to ensure availability, reliability, and performance.
• Perform field installation and deployment of network equipment, including configuring, racking, stacking, cabling, and testing switches.
• Diagnose, troubleshoot, and resolve network issues through monitoring, analysis, and root cause investigation.
• Investigate and resolve network incidents through remote analysis and field-based troubleshooting, including testing network equipment, validating configurations, and coordinating repairs to maintain service availability.
• Escalate complex issues as appropriate and participate in on-call support activities to ensure continuity of services.
• Perform routine maintenance activities, including system upgrades, patching, configuration changes, and performance optimization efforts while minimizing service interruptions and adhering to operational best practices.

Documentation, Collaboration, and Customer Support

• Maintain accurate operational documentation, network diagrams, incident records, and runbooks.
• Collaborate with network engineering and architecture, security, infrastructure teams, vendors, and stakeholders to support reliable technology services and communicate technical information effectively.

Network Security and Access Services Administration

• Support and maintain network security technologies, including firewalls, VPNs, and related security controls.
• Assist with troubleshooting and responding to security-related incidents in accordance with established procedures and standards.