Network Engineer

About the Role

We are seeking a Network Engineer to join our IT Infrastructure & Network Engineering Team. This individual will report to the Senior Manager of IT Infrastructure & Network Engineering and will be responsible for designing, implementing, securing, and supporting the company’s network infrastructure. The role involves close collaboration with other IT team members to ensure reliable, scalable, and secure connectivity across corporate offices, fulfillment centers, and cloud environments. This is a hands-on position, contributing to networking, security, voice, and infrastructure operations while serving as an escalation point for complex technical issues.

Responsibilities

• Design, implement, and support resilient, high-availability, and cost-effective LAN, WAN, WLAN, and SD-WAN solutions.
• Analyze, configure, and maintain core network infrastructure, including routers, switches, firewalls, and wireless systems.
• Participate in capacity planning, traffic analysis, and performance tuning, recommending upgrades and improvements.
• Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact.
• Monitor network health using management and monitoring tools, proactively identifying and resolving issues.
• Provide escalation-level troubleshooting for network and related infrastructure issues.
• Configure and maintain firewalls, VPNs, Zero Trust solutions, and security appliances.
• Enforce network security policies, monitor access, and support secure connectivity to business-critical systems.
• Maintain awareness of PCI compliance, security standards, and industry best practices, assisting with audits and remediation efforts.
• Collaborate with IT and security teams on incident response and vulnerability mitigation.
• Design, deploy, and support Voice, VoIP, and video conferencing solutions.
• Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective.
• Assist in the design and support of virtual server environments, including IP addressing, DNS, DHCP, VLANs, QoS, and network segmentation.
• Leverage scripting, automation, and AI-driven tools to improve network operations and reduce manual tasks.
• Develop and maintain network diagrams, documentation, standards, and support procedures.
• Maintain inventory of network equipment, licenses, subscriptions, and maintenance contracts.
• Engage with third-party vendors, carriers, and service providers, assisting with vendor relationship management.
• Assist with maintaining and supporting telecom rooms, server racks, UPS systems, and fiber/copper cabling infrastructure.
• Participate in occasional after-hours or on-call support for maintenance, upgrades, or incident response.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience with designing, implementing, and supporting corporate network environments.
• Strong understanding of networking fundamentals: LAN, WAN, WLAN, SD-WAN, VPN, and Zero Trust concepts.
• Hands-on experience with routing, switching, and wireless technologies, preferably Cisco and/or HPE Aruba.
• Experience with next-generation firewalls, remote access/VPN technologies, and network security best practices.
• Strong knowledge of TCP/IP, DNS, DHCP, HTTP/S, SNMP, TLS, and routing protocols such as OSPF or BGP.
• Experience using network monitoring and management tools.
• Familiarity with Active Directory, Azure Entra ID, and authentication services.
• Proven analytical and troubleshooting skills in a fast-paced environment.
• Ability to work independently with minimal supervision while also functioning effectively as part of a collaborative team.
• Customer-focused attitude with a passion for helping others.
• Excellent written, oral, and interpersonal communication skills.

Preferred Qualifications

• Experience supporting e-commerce environments or high-availability networks.
• Familiarity with cloud networking, particularly Google Cloud Platform (GCP).
• Experience with Microsoft 365 networking and integrations.
• Knowledge of endpoint security solutions, including antivirus and EDR platforms like CrowdStrike.
• Experience with AI-driven network management, automation, and monitoring tools.
• Familiarity with Ethernet and fiber cabling standards and best practices.
• Relevant certifications (Cisco, Fortinet, HPE Aruba, Microsoft, or similar).

Pay

Base Salary: $88,083 – $110,103 per year

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. Additional off-hours support may be needed for scheduled maintenance or related issues. Up to 10% travel annually may be required.

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
• 401(k) with up to 4% company match.
• Paid vacation, sick time, and holidays.
• Company-paid basic life insurance and long-term disability.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA).
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP).
• Company-provided equipment and one-time $250 work-from-home stipend.
• $750 annual professional development budget.
• $25 monthly Grubhub credit.
• Company rewards and recognition program.

This is a remote position open to individuals in specific states, with a preference for proximity to certain locations. Occasional on-site presence may be needed.