Network Engineer

About the role

Prototype:IT is one of the largest Managed Service Providers in the metroplex, located in Lewisville, TX. Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

Responsibilities

• Maintain regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters
• Perform daily network administration (coding users, assigning rights, etc.)
• Troubleshoot networking and server hardware and software
• Administer network load balance systems for Intranet and Internet servers
• Identify server capacity issues and recommend solutions
• Identify server network performance tuning issues and recommend solutions
• Perform network system backups and restores, installations
• Directly contact end users to resolve issues
• Provide second level technical support to Customer Service
• Document software and hardware installation
• Maintain regular attendance in compliance with prototype:IT’s standards
• Maintain high standards of personal appearance and grooming which includes wearing a security badge
• Comply at all times with prototype:IT standards and regulations to encourage safe and efficient operations
• Approach all encounters with clients and fellow employees in a friendly, service-oriented manner

Requirements

• Bachelor’s Degree or equivalent experience required
• At least 2 to 5 years of experience working in an enterprise level environment
• CCNA/CCNP preferred
• Experience with Cisco Meraki, Fortinet, Sonicwall, Netgate, and Ubiquiti equipment preferred
• Strong communicator and listener with problem-solving skills, initiative, and sound judgment
• Works independently, adapts to changing tasks, and performs well under pressure
• Collaborates across teams, supports or leads others, analyzes complex information, prepares reports, and makes decisions impacting clients and operations

Qualifications

• Collaborative
• Honest
• Agile
• Loyal
• Knowledge Seeking

Skills

• Cisco
• Meraki
• SonicWall
• Fortinet
• Ubiquiti
• Aruba

Benefits

• Growth and development with one of the largest MSP’s in North Texas
• Flexible hybrid work arrangement after first 90 days
• Employee-centered culture
• Competitive compensation package- Subsidized medical
• Company paid life insurance, long and short-term disability
• 401(k) with matching at 100% up to 4%
• PTO
• Complimentary soda, coffee and snacks
• Business casual dress code

Pay

$80,000 - $90,000 annually

Schedule

Full-time