Network Engineer

About the role

At PowerSchool, we power education for students around the world. As a global leader in cloud-based K-12 education technology, we help schools operate more effectively and support better outcomes for educators, students, and families. Behind that mission is a global technology environment that has to stay connected, reliable, and ready for the people who depend on it. That is where you come in.

Responsibilities

• Own Level 2 network incidents from initial triage through diagnosis, remediation, validation, documentation, and closure.
• Troubleshoot complex connectivity and performance issues and escalate higher-risk or architecture-level problems with clear findings, diagnostics, and recommended next steps.
• Administer and troubleshoot our Cisco Meraki environment, including switching, wireless, security appliances, VLANs, SD-WAN, VPNs, firewall policies, and enterprise connectivity.
• Support Cisco enterprise networking across switching and routing environments.
• Troubleshoot network issues across Layers 1 through 3, including TCP/IP, VLANs, trunking, spanning tree, routing, DNS, DHCP, NAT, firewalls, VPNs, and IPsec.
• Support AWS and hybrid-cloud connectivity, including VPCs, subnets, route tables, Security Groups, Transit Gateway, Route 53, and Site-to-Site VPN connectivity.
• Provide high-touch onsite network support to senior executives and business leaders, communicating technical issues, business impact, actions underway, and next steps in clear language.
• Monitor network health and performance, respond to alerts, investigate degradation, and use logs, packet captures, monitoring data, and diagnostic tools to identify root causes.
• Partner with teammates across PowerSchool's global network organization and provide backup coverage when colleagues in India, the UAE, Mexico, and other locations are unavailable.
• Support network changes and projects, including hardware refreshes, office infrastructure, migrations, circuit installations, and ISP or vendor coordination.
• Maintain accurate network diagrams, configurations, troubleshooting documentation, inventory, knowledge articles, and operational runbooks.

Qualifications

• 3+ years of hands-on experience supporting, administering, or engineering enterprise networks, preferably in a multi-site environment.
• Hands-on experience supporting Cisco Meraki in a production environment, including Meraki Dashboard and enterprise switching, wireless, security, and connectivity.
• Practical experience with Cisco enterprise switching and routing technologies.
• Strong understanding of TCP/IP, IPv4 subnetting, VLANs, switching, routing, STP, DNS, DHCP, NAT, firewalls, VPNs, and IPsec.
• Working knowledge of BGP and the ability to troubleshoot common routing and route-propagation issues.
• Experience supporting AWS networking concepts such as VPCs, subnets, route tables, Security Groups, and hybrid or site-to-site connectivity.
• Ability to troubleshoot methodically using logs, monitoring tools, routing information, diagnostic utilities, and packet captures.
• Clear written and verbal communication skills, including the ability to explain technical issues and business impact to both technical teams and business leaders.
• Demonstrated ownership, judgment, discretion, and follow-through when supporting high-visibility or business-critical issues.
• Experience with Fortinet or another next-generation firewall platform.
• Experience with AWS Transit Gateway, Route 53, SD-WAN, public DNS, or hybrid-cloud networking.
• Experience supporting a global or geographically distributed enterprise network.
• Working knowledge of VMware vSphere or ESXi, Windows Server, or adjacent infrastructure technologies that help distinguish network issues from compute or application issues.
• Relevant certifications such as CCNA, Cisco Meraki Solutions Specialist, or an AWS Associate-level certification.

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage