Network Engineer

Responsibilities

• Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
• Resolve Trouble tickets generated through ServiceNow Document troubleshooting steps and solutions for future reference.
• Aid Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by Management.

Requirements

• A minimum of 3-7 years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is preferred.
• Four additional years of relevant experience in lieu of a college degree is required.
• If the individual's degree is not in the applicable field then four additional years of related experience is required.
• An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Qualifications

• Minimum of 3 years of applicable network experience and support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills - Layer 1 and 2.
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience With ServiceNow Or Other Ticketing Systems.
• Proficient with MS Office Suite, especially Excel and Teams.
• Excellent communication skills, both written and verbal.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.

Skills

• Cisco or other applicable Networking Certifications.

Benefits

• Hybrid work schedule currently allowed, with a minimum requirement of 4 days per week in-office.
• Monday - Friday work schedule from 9am to 6pm ET with occasional on-call rotation and after-hours work.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.