Network Engineer

Responsibilities

• Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure.
• Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed.
• Perform root-cause analysis and document findings and resolutions.
• Help maintain customer uptime, reliability, and overall service quality.
• Assist with implementation and support of customer and internal infrastructure projects.
• Participate in upgrades, maintenance activities, migrations, and deployments.
• Collaborate with engineering and operations teams to ensure successful project execution.
• Support scheduled after-hours maintenance windows when required.
• Participate in customer meetings and technical discussions when needed.
• Support solution validation and deployment planning.
• Communicate technical information clearly to both technical and non-technical audiences.
• Contribute to a positive customer experience through responsiveness and professionalism.

Qualifications

• Experience supporting enterprise network environments.
• Strong understanding of routing, switching, VLANs, and network troubleshooting.
• Experience with enterprise Wi-Fi and firewall platforms.
• Strong organizational and documentation skills.
• Excellent written and verbal communication skills.
• Ability to work onsite in Santa Clara, CA.

Preferred Qualifications

• Experience supporting education, government, or healthcare environments.
• Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies.
• Familiarity with VoIP, UCaaS, or communication systems.
• Relevant certifications such as CCNA, Network+, Fortinet, or similar.
• Comfortable working independently and collaboratively within a team environment.