Network Engineer

About the role

The Network Engineer is a collaborative and skilled professional adept in mid to large-size environments, responsible for managing the evolving operations of the wired (copper & optical) and high-density wireless infrastructure at the New Orleans Ernest N. Morial Convention Center (MCCNO).

Responsibilities

• Assist in the maintenance, building, programming, testing, and implementing the MCCNO’s facility network/backbone to ensure proper function.
• Oversee the day-to-day operations of facility wired and wireless networks.
• Collaborate with field staff to troubleshoot network issues as they arise.
• Recommend and work in conjunction with third-party consultants for networking initiatives.
• Assist in maintaining full infrastructure as-built documentation and modify as needed.
• Evaluate new network technologies and make recommendations regarding integration into the existing network.
• Assist in coordination of all activities relative to short-term and long-term network plans, as well as the development and operation of the MCCNO infrastructure and core.
• Monitor technology trends to ensure services meet industry standards and determine modifications and improvements where necessary.
• Perform troubleshooting by diagnosing and resolving complex network problems/failures; determine root cause and mitigation/remediation efforts to avoid problem recurrence.
• Serve as the subject matter expert for all core network-related issues and outages, including day-to-day support and proactive maintenance of network and security.
• Interact with carriers and other third-party vendors as needed for remediation.
• Work with other staff, vendors, contractors, business partners, and other IT groups to problem-solve and coordinate network functions of all departments to ensure efficient operation of the MCCNO.
• Coordinate with other network personnel to ensure network needs are considered for ancillary functions.
• Ensure connectivity to off-site storage and archives.
• Assist in coordinating the development and implementation of the disaster recovery plan.
• Support the development and implementation of strategies to maintain network functions at alternate locations in the event of a disaster.

Skills and Qualifications

• Possess a comprehensive technical skill set and excellent problem-solving abilities.
• Highly self-motivated and self-directed, demonstrating initiative and effective task management.
• Ability to prioritize and plan work activities, use time efficiently, and perform under minimal supervision.
• Ability to work extended/irregular hours as necessary, including nights, weekends, and holidays.
• Excellent written, verbal, and interpersonal skills with the ability to effectively and confidently communicate complex concepts—both in speaking and writing—with team members and stakeholders of all technical and non-technical levels.
• Own the customer experience by prioritizing customer satisfaction, providing seamless digital options, and fostering customer loyalty.
• Establish and maintain effective working relationships with diverse groups in high-pressure situations to ensure client retention.
• Ability to create diagrams, policies, procedures, presentations, and read blueprints/schematics for planning and issue remediation.
• Gather and analyze information skillfully, work through problems logically, attempt solutions independently, and think beyond immediate needs.
• Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and elimination of performance variability.