Network Engineer

About the role

Impact Networking’s Managed IT organization is seeking a TOC Network Engineer to provide customer support for network issues under our incident, request, and change management processes. This role involves monitoring, triaging, troubleshooting, collaborating with third-party vendors, and handling level 2–4 incidents, infrastructure changes, and service requests across routers, switches, firewalls, load balancers, DNS, and other networking technologies.

Responsibilities

• Analyze and adjust Core and LAN/WAN systems to maintain and improve network capacity, security, and performance.
• Prepare reports communicating available capacity to stakeholders.
• Design and execute capacity and life-cycle augmentation projects.
• Maintain and update network documentation and diagrams.
• Identify root cause for core-level crisis events and provide potential short- and long-term preventive actions using reactive, proactive, and retroactive means.
• Plan and implement network changes to support client environments.
• Provide world-class customer support and technical assistance for Impact Networking customer environments.
• Manage network incidents through service restoration, resolution, and closure.
• Engage customers, internal teams, and external vendors as required.
• Monitor customer and core infrastructure by learning alert management platforms, verifying alert validity, following documented troubleshooting procedures, and escalating complex or recurring issues appropriately.
• Follow outlined procedures for customer notification, ticket updates, assignment, escalation, and closure.
• Provide a professional technical interface with customers, internal teams, and vendors.
• Review network requirements and engineering concerns associated with customer requests such as equipment configuration, operational impact, and risk.
• Plan, document, and accurately perform network configuration changes in response to client issues and requests.
• Perform root cause analysis on network problems; review logs and performance reports for emerging issues and initiate preventive action.
• Act as a technical escalation point for peers and other internal teams.
• Document technical work and track time in Halo PSA, including notes, timelines, troubleshooting evidence, resolutions, and operational procedures.
• Create and maintain documentation and network diagrams in IT Glue, Halo PSA, and other platforms to strengthen client support and share key information.
• Communicate clearly and concisely with users, keeping them informed of ticket status and providing empathy and ownership without technical jargon.
• Build a base familiarity with the client base (customer intimacy).
• Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies.
• Serve in scheduled after-hours, on-call rotations, providing timely response and resolution for urgent client incidents and service disruptions.

Qualifications & Experience

• Solid operational support experience with advanced troubleshooting skills across a wide range of networking technologies, including Layer 2/3 environments, TCP/IP (IPv4/IPv6), VLANs, subnetting, WANs, VPNs, WLANs, firewalls, and network security practices.
• Proficiency with switch, router, and firewall management across platforms such as Cisco, Meraki, Aruba, including load balancing, high availability, quality of service (QoS), network segmentation, DNS, DHCP, NAT, NTP, and related protocols.
• Experience with network performance analysis, capacity planning, change management, ISP/vendor coordination, configuration backup/restoration, major incident response, and escalation management.
• Skilled in cloud networking integration (Azure/hybrid), network automation (PowerShell, Python, APIs), technical documentation, and network diagram creation.
• Familiarity with network monitoring and management tools (N-able RMM, Halo PSA), documentation management platforms, and ITIL/service management processes.
• Excellent communication, time-management, organizational, and customer service skills; able to manage multiple priorities under pressure and work directly with customers to resolve technical issues.
• Bachelor’s degree in Business Management, Computer Science, Information Technology, or equivalent work experience preferred; relevant certifications such as CCNA, CMNA, Microsoft Azure Network Engineer Associate, CompTIA Network+, and CompTIA Security+ are desirable.

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Benefits

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards.
• Up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave.
• Ongoing training & continued education reimbursement.
• 401(k) & retirement plans with complimentary financial advisory services.
• Comprehensive health, disability, life, dental, and vision plans.

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions may involve access to information, technology, software, or technical data subject to U.S. export control laws and regulations, including ITAR and EAR. Where required by applicable law, individuals must qualify as a “U.S. Person” or otherwise be eligible to obtain any required government authorizations.

Pay

$75K – $96K