Network Engineer

About the role

We are seeking an experienced Telephony Network Engineer to provide operational and advanced administration of enterprise telephony and unified communications systems. This role supports day-to-day operations, leads technical telephony projects, maintains voice infrastructure, and serves as the primary escalation point for complex telephony issues.

Responsibilities

• Administer enterprise telephony, voicemail, IVR, conference, safety device, and unified communications services.
• Respond to move, add, change, and disconnect requests while maintaining accurate E911 location information.
• Create technical documentation, knowledge base articles, and detailed work records.
• Lead technical tasks for telephony network maintenance and infrastructure improvements.
• Research, design, configure, install, and maintain telephony hardware, media gateways, telephones, and related equipment.
• Perform quality assurance testing and develop technical standards, processes, and configuration documentation.
• Coordinate with vendors for circuit provisioning and outage resolution.
• Analyze and troubleshoot vector routing, ARS routing tables, route patterns, voice quality, and call routing issues.
• Provide engineer-level support for enterprise telephony and unified communications systems.
• Resolve incident tickets and coordinate cross-functional teams during service outages.
• Identify automation opportunities to improve operational efficiency and service resiliency.
• Monitor telephony and network systems to maximize uptime and maintain accurate system diagrams and documentation.
• Follow incident management and change management processes.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience with Avaya on-premise PBX systems.
• 2+ years of experience administering VoIP and unified communications platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years of experience troubleshooting voice quality, carrier connectivity, call routing, and E911 services.
• 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.
• Strong knowledge of telephone network services and telephone network design.
• Advanced systems administration knowledge and strong communication skills with the ability to manage multiple priorities.

Preferred Qualifications

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migrations from on-premises telephony platforms to cloud-based services.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• Variety of other perks

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.