Network Engineer

About the role

The Network Engineer is responsible for implementing strategies to achieve the organization’s goals and supports enterprise voice, video and data services that align with the Company’s business and IT objectives. Typically works on projects and initiatives that span 3–12 months.

Responsibilities

• Design, implement, and maintain highly available, scalable, and secure network infrastructures—on-premises and in the cloud—while leveraging automation tools and adhering to industry best practices.
• Integrate advanced security controls and Zero Trust principles into new and existing network architectures, ensuring compliance with organizational and industry standards during IT transitions and upgrades.
• Deploy, configure, and proactively monitor network hardware, software, and services to ensure optimal performance, availability, and adherence to organizational policies.
• Continuously track network performance using modern monitoring and analytics tools; recommend and implement improvements to enhance capacity, scalability, and resilience.
• Stay informed of industry trends and emerging technologies to advise on infrastructure evolution.
• Develop and maintain network automation processes to streamline deployments, configuration changes, and monitoring tasks; regularly evaluate their effectiveness and optimize as needed.
• Provide technical mentorship and training to peers and other team members, fostering a culture of continuous learning and professional development.
• Champion operational security by identifying vulnerabilities, evaluating security controls, and collaborating with security teams to enhance threat detection and incident response.
• Create and maintain comprehensive network diagrams, configuration notes, and operational runbooks to ensure clarity and accuracy.
• Work closely with third-party vendors, service providers, and cross-functional teams to ensure seamless network operations, timely support, and issue resolution.
• Act as a Tier 2 and 3 escalation resource for complex network and security incidents, providing advanced troubleshooting, root-cause analysis, and remediation.
• Participate in a rotating on-call schedule to provide after-hours support and coordinate off-peak maintenance activities.
• Plan and manage own work to reliably complete routine job responsibilities and special assignments; may serve as a team member or subject matter expert on formal projects.
• Champion Goodwill’s community engagement initiatives and serve as an ambassador for Goodwill in the wider community.

Requirements

• Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
• CCNA or equivalent required; CCNP, Aruba ACMA (or higher), Fortinet NSE certifications are a plus.
• Expert-level knowledge and experience designing, implementing, and supporting next-generation firewalls (Fortinet), Aruba Wireless solutions, and related network security methodologies.
• Proven expertise in Cisco VoIP (SIP), data center switching, and load balancing to ensure optimal performance and uptime.
• Proficiency with modern network monitoring tools (e.g., PRTG, FortiAnalyzer, Aruba Central).
• Demonstrated knowledge of regulatory standards (e.g., PCI, HIPAA, NIST) and best practices for network security hardening, configuration management, and ongoing compliance.
• Experience working in hybrid cloud environments (AWS, Azure) is strongly preferred.
• Hands-on experience with Switching (Capacity Planning, STP, LACP, and VLANs), Routing (OSPF, EIGRP, BGP), WAN Technologies (MPLS, VPLS, VPN, and SD-WAN) and Security (Fortinet Firewalls, IPS/IDS, Zero Trust Frameworks, or other next-gen security tools).
• Demonstrated ability to systematically approach complex issues, perform root-cause analysis, and implement effective solutions in time-sensitive scenarios.
• Ability to work independently with minimal guidance, while effectively collaborating with cross-functional teams.
• Strong communication skills to clearly document solutions and share knowledge.
• Ability to occasionally work off-hours for scheduled maintenance or critical incidents.
• Experience with SD-WAN design, deployment, and support.
• Familiarity with emerging technologies (e.g., SASE, Wi-Fi 6/6E, Zero Trust) or automation frameworks (Ansible, Terraform, Python) is a plus.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service; internalize customer feedback and follow up to ensure problems are solved with innovative ideas.
• Values Differences: Seeks out diverse perspectives and talents, works effectively with others who have different backgrounds or styles, behaves with sensitivity toward cultural norms, and challenges stereotyping or offensive comments.
• Communicates Effectively: Shares clear, concise, and professional information through reports, documentation, and other communications; listens with interest to others.
• Situational Adaptability: Demonstrates flexibility by adapting responses to changing needs, conditions, priorities, or opportunities; monitors effectiveness and recognizes when a change in approach is needed.
• Drives Results: Achieves meaningful results by driving tasks to successful completion, sets high standards, and shows determination in the face of obstacles.
• Ensures Accountability: Takes responsibility and ownership for successes and failures; monitors progress and adjusts approach as needed, following through on commitments.