Network Engineer

Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S., operating more than 650 locations in 38 states. The company also runs the Crash Champions LUXE | EV Certified brand of high‑line and luxury EV repair centers. Founded in 1999 by industry veteran Matt Ebert, Crash Champions’ vision is “People First.”

Responsibilities

• Support and maintain the company’s Fortinet firewall and SD‑WAN environment, including routine policy changes, firmware updates, and configuration backups.
• Manage connectivity at 600+ shops by configuring and troubleshooting routers, switches, access points, and ISP/cellular circuits.
• Execute shop turn‑ups, refreshes, and standard change requests following established templates and runbooks.
• Respond to network incidents and tickets, performing first‑ and second‑level troubleshooting and escalating complex issues to the Senior Network Engineer as needed.
• Assist with network infrastructure projects—upgrades, migrations, expansions, and new site builds—owning assigned tasks within larger project plans.
• Monitor network performance using tools such as LogicMonitor and FortiAnalyzer/FortiManager, investigate alerts, and help drive issues to resolution.
• Maintain accurate network documentation, diagrams, IP address records, and configuration standards.
• Coordinate with ISPs and carriers to open tickets, validate circuits, and follow through to resolution.
• Partner with IT support, security, and operations teams to ensure smooth day‑to‑day network operation.

Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent hands‑on experience considered).
• 2–4 years of experience in network administration, network operations, or a related field with hands‑on exposure to enterprise firewalls and multi‑site connectivity.
• Hands‑on experience with Fortinet (FortiGate) firewalls—or comparable platforms (Palo Alto, Cisco ASA/Firepower, Meraki)—and willingness to ramp on Fortinet.
• Working experience supporting SD‑WAN environments (Fortinet SD‑WAN preferred), including basic configuration, monitoring, and troubleshooting.
• Experience supporting connectivity at multiple locations, including routers, switches, and wireless access points.
• Solid understanding of LAN/WAN technologies, protocols, and hardware—switches, routers, firewalls, wireless—and core protocols such as TCP/IP, DNS, DHCP, VPN (IPsec), VLANs, and routing basics (static; OSPF, BGP exposure a plus).
• Familiarity with cloud networking concepts in AWS or Azure (VNets, route tables, NSGs, VPN/ExpressRoute basics).
• Ability to troubleshoot common network issues, communicate findings clearly, and exercise sound judgment on escalation.
• Strong communication and interpersonal skills; ability to work effectively with cross‑functional teams.
• Self‑directed work style combined with teamwork; ability to manage multiple priorities and follow through on commitments.
• Willingness to participate in on‑call rotation and perform maintenance activities during and after business hours, including weekends, as business needs dictate.
• Ability to attend meetings or work sessions onsite at any Crash Champions location, including corporate buildings.

Preferred Qualifications

• Industry certifications such as Fortinet NSE 4 (strongly preferred) or willingness to achieve within the first 12 months; Cisco CCNA, CompTIA Network+/Security+, or equivalent.
• Exposure to FortiManager, FortiAnalyzer, and FortiAP in a multi‑site environment.
• Experience with wireless deployments (FortiAP, Meraki, Ubiquiti, or Cisco).
• Familiarity with network monitoring and ticketing tools (LogicMonitor, SolarWinds, PRTG, ServiceNow, Jira).
• Basic scripting/automation skills (PowerShell, Python, or Jinja templates) to reduce repetitive work.
• Exposure to VoIP/contact‑center connectivity (Genesys, SIP, QoS) and understanding of network support for voice quality.
• Awareness of security frameworks such as PCI‑DSS and good security hygiene around segmentation, change management, and least privilege.
• Strong communication skills and willingness to mentor junior team members and Service Desk staff.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Minimum: USD $90,000.00 per year

Maximum: USD $160,000.00 per year