Network Engineer

Day-to-Day Responsibilities

• Troubleshoot GTD5 switch issues and resolve hardware faults.
• Support customer calls related to circuit packs and alarms.
• Walk customers through changing circuit packs down to the shelf/slot level.
• Handle escalations and analyze Jira tickets.
• Provide translations and call processing support.
• Mentor junior team members when needed.
• Maintain accurate ticket documentation and updates.
• Participate in the on-call rotation every third week.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• (Paid time off, paid sick and safe time, paid vacation time, paid parental leave, paid holidays annually - AS Applicable)