Network Engineer

Troubleshooting

The Network Engineer is responsible for troubleshooting networking issues and resolving escalated issues and assigned tasks from other internal teams.

Installation, Configuration, and Maintenance

• Install, configure, monitor, test, and maintain firewalls, access points, switches, and other network infrastructures.
• Provide support for customers' server environments.
• Support identity infrastructure such as Entra ID and Active Directory.
• Specify system requirements and design solutions.
• Perform customer onsite visits to troubleshoot, repair, install networking equipment.

Expertise and Knowledge

• Provide input and evaluate new technology.
• Ability to troubleshoot Cloud infrastructure, such as Azure VMs, Azure VPN Gateways, Entra ID, & Microsoft Intune.

Special Projects and On-call Support

• Participates in special projects as required.
• Affords assistance in oncall after hours phone rotation as needed.

Education and Experience

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field or 2+ years experience in related field.
• Relevant certifications are highly preferred: CompTIA: Security+, Network+; Microsoft: AZ-104, AZ-700; Palo Alto: PCNSA, PSNSE.

Knowledge, Skills, and Abilities

• Experience with networking techniques is required.
• Experience with Cisco, HP, SonicWall, Palo Alto, and Ubiquiti networking equipment is preferred.
• Experience with networking including IP Addressing/Subnetting, VLANS, Port Aggregation, DNS, DHCP, RDP, LDAP, is required.
• Experience with virtualization platforms including VMware and HyperV is required.
• Experience with Microsoft Windows Server 2008 and newer, Microsoft Active Directory, Entre ID, Microsoft 365, Microsoft PowerShell, major EDR solutions, and enterprise class backup solutions is required.
• Experience with DUO is preferred.
• Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 10 and 11, Microsoft Office applications, and domain and workgroup environments is required.

Travel and Other Duties

• Candidate must have excellent listening skills, be organized, be able to meet demanding deadlines, be detail oriented, have excellent problem-solving skills, always take responsibility, have a great attitude, demonstrate personal integrity & honesty, maintain independence, be a self-starter and have excellent project management skills.
• Travel to customer sites for diagnosis and remediation of discovered issues.