Network Engineer

Responsibilities

• Provide 2nd-level support for store and enterprise network incidents; troubleshoot, perform root-cause analysis, and drive issues to resolution.
• Monitor network health, triage alerts, tune thresholds, and use trends/logs/packet captures to improve detection and reduce repeat incidents.
• Own tickets and requests end-to-end (prioritization, stakeholder updates, and coordinated escalation to senior engineers/vendors) to meet SLAs.
• Participate in on-call rotation (2 weeks on 5 weeks off, 24×7 coverage).
• Implement and support LAN/WAN/Wi-Fi for new store openings, remodels, and upgrades, including change planning, validation, and post-cutover support.
• Support site readiness and provisioning activities (broadband/circuits, IP assignments, SIM activations) with vendors and general contractors.
• Maintain network documentation and monitoring (inventory/onboarding, standards, and operational procedures) using tools such as SolarWinds and ServiceNow.
• Fulfill network requests (monitoring setup, configuration changes, and standard implementations) and meet SLA targets.
• Manage vendor/carrier tickets and circuit installs, driving troubleshooting, escalation, and resolution while tracking performance.
• Participate in team/vendor meetings and drive continuous improvement through process refinement and automation.
• Mentor and support junior team members; share knowledge through documentation, walkthroughs, and peer reviews.

Requirements

• 3–5 years of related experience in network operations, implementation, or IT infrastructure support.
• Cisco CCNA certification preferred; equivalent vendor certifications or demonstrated proficiency considered.
• Solid understanding of WAN/LAN technologies, routing/switching fundamentals, and wireless networking; able to solve using logs, packet captures, and monitoring tools.
• Experience with network monitoring/ITSM and documentation tools (e.g., SolarWinds, ServiceNow, Visio, MS Office).
• Solid communication, organization, and problem-solving skills; able to work independently and within a team while managing competing priorities.

Qualifications

• Bachelor’s degree in Computer Science, Networking, or related field; or equivalent combination or relevant education and experience.

Skills

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, pharmacy, dental and vision coverage.
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
• Opportunity for paid time off and paid parental leave.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs.
• 40% merchandise discount and gratis that encourages you to come back to your senses!