Network Engineer

Location: Charlotte, NC / Tempe, AZ (Hybrid) | Duration: 6 months

About the Role

In this contingent resource assignment, you will participate in moderately complex Network Engineering initiatives supporting enterprise network and voice infrastructure environments. This role is responsible for installation, maintenance, operational support, troubleshooting, and monitoring of network services while providing technical assistance to internal customers and business partners.

Responsibilities

• Network Operations & Support
  • Participate in the installation, support, and maintenance of network infrastructure
  • Monitor network performance and operational stability
  • Support enterprise voice and network environments
  • Maintain reliable network connectivity and service availability
  • Assist with network upgrades and maintenance activities
• Tier 1 Technical Support
  • Provide first-level support for voice systems, phones, routers, network equipment, and camera systems
  • Assist end users with network and hardware issues
  • Troubleshoot service-impacting incidents
  • Escalate complex issues as necessary
• Network Administration
  • Support and maintain routers, switches, firewalls, wireless networks, and network security components
  • Assist with configuration and deployment activities
  • Perform basic operational changes and updates
  • Support enterprise WAN environments
• Troubleshooting & Incident Management
  • Investigate network, system, and application-related incidents
  • Identify root causes of connectivity and infrastructure issues
  • Restore services within established support procedures
  • Document troubleshooting activities and resolution steps
  • Support incident and problem-management processes
• Documentation & Compliance
  • Maintain operational documentation
  • Update support tickets and change records
  • Follow enterprise change-management procedures
  • Ensure compliance with network security standards and policies
  • Support audit and regulatory requirements
• Collaboration
  • Work closely with Network Engineering, Telecom, and Security teams, as well as internal business partners and end users
  • Collaborate to resolve operational issues and improve service delivery
  • Receive direction from leadership while exercising independent judgment
  • Build knowledge of enterprise procedures, policies, and compliance requirements

Requirements

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education
• 2+ years of WAN (Wide Area Network) experience
• 2+ years of experience working in a large enterprise network organization
• Network Operations and Tier 1 Network Support experience
• WAN (Wide Area Network) support experience
• Voice network infrastructure support experience
• Experience supporting routers, switches, phones, and cameras
• Enterprise network operations and troubleshooting experience

Qualifications (Desired)

• Knowledge and understanding of network engineering configuration for enterprise-level routers and switches in a voice network infrastructure environment
• Knowledge and understanding of technology support for network infrastructure (switches or routers)
• Cisco Certifications (CCNA/CCNP)
• Knowledge and understanding of Session Initiation Protocol (SIP) and SIP networks
• Knowledge and understanding of MS Azure cloud computing technology

Job Expectations

• This position is not eligible for visa sponsorship
• The ability to work additional hours as needed may be required

Benefits

• Insurance & Financial
  • Supplemental medical, dental, vision, life, and disability insurance plans
  • Employee Stock Purchase Program (ESPP)
  • 401K program with company match after 12 months of tenure
  • Health Savings Account (HSA) on the HDHP plan
• Wellness & Support
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program and other discounts
• Professional Development
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars (after 6+ months of tenure)
  • Certification discounts and perks for associations including CompTIA and IIBA
  • Dedicated customer service team for consultants
  • Access to a certified Career Coach